Canion R5 Tethering??
Just got the new update for the R5 but it doesn't seem to be tethering. Doesn't even recognize that the R5 is plugged in. Anyone know? Maybe there is a setting in the camera that I don't know about?
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Hi Doren,
I can imagine it's quite frustrating for you, especially with such a great camera.
Here tethering works great. I'm using:- MacOS Catalina 10.15.6 (19G2021)
- iMac 27-inch, Late 2012 with 32GB RAM and the NVIDIA GeForce GTX 680MX 2 GB video card
- Canon EOS R5 with firmware 1.00 (latest)
- Capture One 20 Pro 13.1.2.37 (c218277)
- System language: Dutch
- Capture One language: English
My iMac has USB 2.0 ports. The R5 has a USB-C port. Connected to my iMac is this cable: https://www.tethertools.com/product/tetherpro-usb-3-0-superspeed-active-extension-cable/
Connected to that cable is this: https://www.tethertools.com/product/tetherboost-pro-core-controller/
I have connected to that controller this converter: https://www.delock.de/produkte/G_65696/merkmale.html and then I connected the R5 to that converter with the original Canon cable. Works like a charm!
Did you already test (or are you testing) connecting the R5 with the original Canon cable directly to the computer?
And did you activate the Canon tethering driver in the Capture One preferences?
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First off, thanks for your response.
Secondly, yes, I already tested if my R5 can connect to my Mac. It does. With the cable it came with and with a USB-C to USB-C TetherTools cable too. I can connect via EOS Utility (even remotely control the R5) and DPP, both with the original Canon cable and the TetherTools cable. So it connects and easily with my Mac.
I'm still on Mojave, but that shouldn't make any difference. Obviously, I can connect to EOS Utility.
And, yes, my C1 is Canon-activated; I've been shooting/tethering with my 5DIII for years.
Her's my question, though, and maybe it's different with the R5 because it's mirrorless and a newer camera than my 5D, but why are you using the TetherTools that you are? I, too, have USB 2.0 ports. The two links that you sent me were for a USB 3.0 Super Speed Active Extension Cable, and the other was a Pro Core Controller. They're both for USB 3.0, so why are you using them? And how are you using them? I don't see the chain. I'm asking details because I'm only using one TetherTools cord to go from my R5 to my Mac (and on the Mac I have the USB-C to USB-A(2.0) adapter. But that's how I've done it with my 5D: one cord from the camera to the Mac. Am I missing something now that I have the R5? Does it need a different workflow because it's USB-C and my Mac is not, even though I have the adapter? That wouldn't make any sense, so far, because, again, EOS Utility recognizes and connects via that one TetherTools USB-C to USB-C cord.
Also, is there a stetting within the R5 that I need to change or make sure is enabled/disabled that I'm not aware of? Maybe I changed a setting and now it won't connect to C1.
Anyhow, thanks for your detailed response. If you have any other ideas let me know. I'm in contact with Phase One via a support ticket, but so far they are of no help.
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Hi Doren,
Good to hear you sent the Capture One team already a support ticket. They know things. ;-)
To answer your question about why I'm using the TetherTools: on my MacBook Pro I have USB 3.0 ports, so I bought them to be up-to-specs: being able to transfer at USB 3.0 speeds to my MacBook Pro.
New cameras can work at higher data rates. The higher the USB data rate, the higher the risk for data loss while using long distances of unbuffered USB cables.The TetherBoost enables me to use my MacBook Pro on batteries in the field while tethering, because else the power management of the USB ports is disconnecting the camera now and then. And I'm exceeding the maximum USB length of 4.7m so that's why I use the active extension cable too.
In your case, I don't think there's something wrong with your USB connection. If your EOS Utility works great I wouldn't worry about the USB connection that much. Capture One should recognise it. I don't think you're missing anything.
The only thing I can think of is running EOS Utility in the background which "locks" the USB connection of the camera, so Capture One cannot use it. But I don't think that's the case, because when you close the EOS Utility it's gone from RAM and doesn't "lock" USB anymore.
I'm afraid I cannot help you with other advice, because it just has to work. Also on Mojave, as far as I know. Can you please let us know here if you can solve it with the advice of the Capture One support? I would love to know the solution.
Thanks & good luck!
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First off (once again), thank you for such a detailed and kind response. Very appreciative. You'd be surprised how many people don't. LOL
I just tried to randomly take out the CFExpress and SD cards and replug in the R5 ... and viola! It now tethers! So ... I cannot have cards in there when tethering. Interesting. No biggy. But weird, no?
And thanks for your explanation about your TT cords; makes a lot of sense. Thanks!!!
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O-M-G. I'll write this one down to help others in the future. Here tethering works (with inserted SD card) but there it only works while removing the cards... unbelievable.
I'm happy to hear it works. Thanks to you!
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Well, it might work with only an SD card in; I haven't tried yet. So maybe it's the CFExpress card?? Not sure. LOL
Will tell C1 as well in my ticket. Thanks again!
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Nope: both of my cards need to be removed. Weird.
Told Phase One. :)
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Maybe I have a setting in R5 that’s preventing it from tethering with the cards in??
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Perhaps! In the R5 menu, go to the first menu item on the left and then tab 6: "Release shutter without card". I have turned on that option, and you?
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I tried that; no difference. But ... keeping the CFExpress card only in also allows tethering; but only the SD card is a no-no. Weird.
I do have it to record to both cards simultaneously. But I also tried record separate to no avail; it's either only the CFExpress or no cards at all to tether. Weird.
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Hi Doren,
I am curious whether there were images on either card and (about) how much. Are you able to tether with empty cards in the body?
You already gave feedback to Phase One. Maybe you can give Capture One Support feedback too? They are separate companies now.
Thank you for your feedback. It is helping this community immensely.
Paul
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Does the R5 have multiple options for the types of connectivity supported?
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Much thanks for this thread. I'm running Catalina on a 2019 MBP. I can leave in my CF card but have to remove the SD card for C1 to see the camera.
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Confirming the same issue, though I need to have both card slots empty for Capture One to see the camera. Catalina 10.15.7, Capture One 13.1.3, R5 firmware 1.1.1.
For tethering I suppose it's fine to have the card empty but would be nice to write to both for some redundancy.
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I just attempted tethering with my R5 and was baffled as to why it wasn't working. I'll give removing the SD card a try. But, question: is your cable active? I don't think mine is.
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Robert,
I think the usual issue is that if the camera has cards installed as it is connected to the computer the operating system immediately "sees" it, and decides it is a mass storage device, making a connection accordingly.
Full tethering as C1 does it require control of the camera which is not possible when it is connected to the computer as a Mass Storage device. The solution is to remove the memory cards and thus the OS does not ID it as a Mass Storage device.
Quite recently Sony and Fuji have introduced some cameras (but not all?) that have an additional connection mode that allows the camera to be connected as a fully tethered device but still have access to the internal memory cards.
So far as I am aware Canon have not yet headed down that path. Maybe they will do so at some point. However there may be some performance issues that make a difference in some fast moving situations if writing to the internal cards rather than just the external computer. Perhaps less significant now than it was with the technology and card speeds available a decade ago.
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I have no problem tethering, but when I turn the camera to portrait mode, the images are on their side in capture One 21
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I had similar issues. I enabled 'Release shutter without card' and that fixed it for me.
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