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  • Permanently deleted user
    • 編集済み

    How do you try to quit ? The normal way is cmd + Q.

    1
  • Nikon Shooter



    … or maybe there is some process in the queue?

    0
  • Ahmad Sazali Mohamad Noh

    Nope.. it's doesn't want to quit. Even after I left it overnight. I still have to Force Quit. It happens almost every time since I upgrade to capture one 20. And every time I send the report to Capture One

     

    1
  • SFA

    The "report" is just a generic feedback. In theory it is sent anonymously.

     

    If you want personal assistance use the "Submit a request" link found on most Support Pages in this web site and provide the log files as will be requested. The Support Team will then have something to work with to help you with this specific problem.

    0
  • Permanently deleted user

    I am sporadically running into the same problem (as posted here).. May I suggest that you contact customer support directly so that they know that there are a number of users that run into that problem. Thanks.

    0
  • ugo grandolini

    Same problem here.

    I opened a ticket on 17 July 2020 and support is trying to solve the issue but, so far, they are keeping asking logs and beside few total reinstall (that did not solved the issue) no clues at all.

    macOS 10.14.6, CO 20 (13.1.2.37)

    I only use sessions and actually it is not possible to quit the app if I work for few hours – the only way to quit is to force quit. hopefully this does not mean I risk to loose edits I made to the last few images...

    In the last answer support told me it might be my system and not a bug, but now that I see I'm not alone I'm wondering how many other customers are facing the same issue...

    0
  • Nikon Shooter
    • 編集済み

    @ ugo grandolini

    — " hopefully this does not mean I risk to loose edits I made to the last few images..."

    Don't worry, CO write everything you do as you do it in sidecar files,
    that's why you never have to save your work!

    I got a few issues myself but quitting is not among them!!!

    0
  • ugo grandolini

    @Nikon Shooter

    thank you!

     

    "I got a few issues myself but quitting is not among them!!!"

    is support helping you or just like me I am placed "on-hold" until some R&D have time and willing to help?

    0
  • Nikon Shooter

    So far, all contacts with CO help desk were treated quickly and
    successfully to a high satisfaction level, 9/10.

    All the best!

    0
  • ugo grandolini

    lucky you!

    have a nice day :)

    0
  • Nikon Shooter

    My daughter suggests it might have to do
    with the sex appeal of my shoe laces!

    0

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