'Offline' image tag unable to be removed? Help appreciated

josef heinrich

• 2020年08月25日 14:33

Hi,

I'm having a problem with a range of images in one of my smart albums being marked as 'Offline'

This began after i installed the latest version of capture one 20

Originally after the update all my image folders were offline but i fixed that by going through and using 'locate' on them

But it seems like this has not worked to bring images in my smart albums back to an online state.

Even using locate on these individual images and finding the original image in their respective folder does not change these images from 'offline' to online

I have also tired verifying my catalog to no effect. I am also able to create a new catalog and import these images into it but it does nothing for the edited images that i want to export.

all images are held on the C drive of a computer with only one drive

Any help would be appreciated 

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  Paul Steunebrink

  • 2020年08月26日 10:04

  You have a catalog, with multiple smart albums. In one of these albums, the images are marked 'Offline'.

  I suggest you look up those images in the Folders section of your catalog, or the All Images collection and check the online/offline status.

  If the images are offline there too, locate them again from the folder or the All Images collection. If the images are already in online state, create the smart album again and delete the older smart album.

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  josef heinrich

  • 2020年08月27日 15:13

  @Paul

  Thanks your for reply

  I had a look through my catalog and the images in my smart album that are marked 'offline', in my catalog these images are mark as 'online' but are in their raw state.

  So the main concern I have with simply remaking and deleting smart album is that there are a number of images which I have applied edits to and while these offline images have the edit applied the images in the catalog do not, so simple remaking it may mean I lose the editing i have done on these images

  I have double checked things such as the images being corrupted and that their file name matches those of the smart album, but I just can't seem to get them into an 'online' state

  I would appreciate any advice in fixing this or some way to save my edited images.

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  Paul Steunebrink

  • 2020年08月27日 18:55
  • 編集済み

  Hi Joseph,

  Unless there is something totally wrong, I would like you to understand that a smart album has nothing to do with edits that you make to an image.

  Again, unless there is something totally wrong, the images in the smart album and the ones in your catalog, are not the same image, or image file or variant (whatever you like to call it).

  You can right-click on an image and look it up in the Library or Explorer. This way you can verify whether you are really talking about the same image or that there are two versions in your catalog, stored in different folders.

  In addition, please note that you can create the same smart album, with a different name but the same properties, without deleting the original.

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  Patrick Botte

  • 2020年09月12日 10:01

  Hi,

  I have quite similar problem with pictures "off line" on a folder in a catalog.

  First I try to locate again the folder, but it don't work anytime.

  I verify in the explorer the files are right there, so, I make some change in the explorer of the name of the folder, I add an underline for example.

  So when you are back in CO, the folder is unlocate. You locate it and all go right. You can after that, in CO, rename the folder and erase the underline.

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