Scroll stuttering is maddening

Rob

• 2020年08月26日 16:24

I mean, if there's a library size limit, please go ahead and say so. I've got libraries of 2000 and 4000 photos, and my machine specs far exceed requirements, yet it's stuttering and beach balling every time I scroll up or down, even after previews have been built. They seem to get rebuilt every time I scroll. Is hardware acceleration on? I don't know, the enabling message no longer appears, but really there's no way to find out (or is there?). 

Here's where I state the obvious... SUPPORT. METAL. NOW.

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  Permanently deleted user

  • 2020年08月26日 19:24

  This is not normal, Rob. I have a library of 25,000+ images, and I can scroll and browse into it without any issue, and with an old MacBook Pro (late 2013). I don't think hardware acceleration could be responsible, but you can try disabling it in the preferences.

  Yes, Metal would be better just now, but it will come in due time.

  Anyway, you can submit a ticket by clicking the link at the top right corner of this page.

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  Rob

  • 2020年08月28日 13:55
  • 編集済み

  Ok checking console error messages, it looks like every time I scroll and it beachballs, I get a few hundred of the following messages:

   

  error 23:12:58.197497 +0200 Capture One 20 extractOptions:147: *** unknown hint identifier 'kCGImageSourceTypeIdentifierHint:dyn.age80g55y' -- ignoring...

  error 23:12:58.198777 +0200 Capture One 20 extractOptions:147: *** unknown hint identifier 'kCGImageSourceTypeIdentifierHint:dyn.age80g55y' -- ignoring...

  error 23:12:58.199957 +0200 Capture One 20 extractOptions:147: *** unknown hint identifier 'kCGImageSourceTypeIdentifierHint:dyn.age80g55y' -- ignoring...

  error 23:12:58.201137 +0200 Capture One 20 extractOptions:147: *** unknown hint identifier 'kCGImageSourceTypeIdentifierHint:dyn.age80g55y' -- ignoring...

  and so on about 300 times

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  Rob

  • 2020年08月31日 12:31

  I've been in touch with support, sent them my logs and did a complete uninstall/reinstall according to their quite complicated instructions. The problem still exists. They say there's nothing they can find in the logs. Not sure what the above error might mean. It's a C1 error, not a system error.

  For fun I opened my last version of Aperture, discontinued in 2014, with my library of over 35,000 images, and it scrolls like butter.

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