Upgrade cost when an upgrade has been skipped?
Hello,
I'm a new to CO and I'm wondering how they price the cost of an upgrade if you've skipped an upgrade.
The following is only an example and does not follow the current upgrade path or costs.
1. Purchased CO Pro in 2018.
2. Upgrade available in 2019 but did not upgrade. Cost to upgrade $200.
3. Decided to upgrade in 2020. Cost to upgrade $200.
Based on the above example, what would be the cost to upgrade in 2020? Would it be $400 since I have to pay for the upgrade that was missed? Or, would it be a portion of the upgrade cost in 2019 (say $150) plus the upgrade cost in 2020 for a total of possibly $350?
What is their policy, mindset, or history of upgrades if a person skips one or two, or possibly more upgrade cycles?
Any insight from people that have a history or experience with CO would be much appreciated.
Thank you.
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Easiest way to figure out about the upgrade cost based on you current license would be
- Sign in to your account at https://www.captureone.com/en/account/enter-email
- Check on the upgrade page what would be offered to you https://www.captureone.com/en/account/upgrade
Please note
- CO 21 has not been released yet, but you are able to preorder it and use the actual version (CO20) from the purchase of the upgrade...
- The license code will change and you need to use the new license code, which you receive as part of the upgrade purchase
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Hi Ralf,
Thank you for your reply.
I completely understand the upgrade path and costs associated with the CO 21 upgrade that is currently being offered but I'm new to CO 20 and don't have a history with Capture One and how they price upgrades. How is the upgrade path or the costs associated with upgrading effected if you have not purchased upgrades after your initial purchase? The example I presented is purely fictional and meant to illustrate a possible upgrade path scenario.
Depending on your workflow there may not be any value in upgrading since the new features won't be used. In this case it might make more economic sense to postpone upgrading until there is an upgrade that has features that will provide value for your money. Software versions or upgrades loose value over time but they are still worth something to the company. So my question is how is the cost of an upgrade affected if you have decided not to purchase one, two or more upgrades after your initial purchase?
Thank you.
Regards,
Garry
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Hi Garry,
the experience from the past is that there exists an upgrade path for the two last (i.e. current and earlier version) to the new version. There has been a slight difference in the upgrade price but -as far as I remember- the difference was less than 50$ -ish. [Don't nail me down on the price difference but it wasn't in the range of adding the upgrade costs together.] The current upgrade offer is in the same range.
The current preorder is somehow following the same principle:
- Upgrading from CO20 entitles you for a 20% rebate
- Upgrading from CO12 does not have a rebate. (Personally, I expect that this upgrade price will raise after the release of CO21)
So, I would say that actually you are able to skipping one upgrade version with a reasonable increase in the upgrade price. Skipping more upgrade versions might require to buy/subscribe a new version. (I.e. no upgrade path anymore)
IMO, if you skipped the upgrade to CO20 last year, it might be a good investment to upgrade now: Until the release of CO21, you would be able to use CO20 (which had some significant changes [before/after view, healing / cloning] during the last year) and then can use CO21 as soon as it is available.
Having said all that, newer versions of CO might also drop older versions of an OS (e.g. CO20 dropped OSX 10.12.) but include newer versions of the OS (e.g. CO12 stopped support at 10.15.1). Personally, I don't think that macOS11(Big Sur) will ever be supported by CO20.
What has been possible though is that you buy a license for the newest version, but you still are able to use the earlier version with your license code.
I hope that you are able to understand what I am trying to write.
Regards,
Ralf
PS: This is based on my experiences from the past. Such licensing stuff might always change in the future...
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Hi Ralf,
Thank you for the information as I don't know how CO considers and levies the cost of their upgrades since I purchased a perpetual version of CO20 this summer. Your insight into how they charge for users who skip a version(s) is appreciated.
Now I have better insight into how they value their product and the cost to use the latest features. As I mentioned, software looses value over time so older versions should not cost the same as when they were released. But, older versions are still valuable to the company so there comes a time when a complete new version will be the economical choice after skipping a few upgrades as long as you don't want or need the new features sooner than later.
I'm not going to take advantage of the 20% rebate offer since I don't know when it would be available and what I would be paying for. I know I can sign up as a Beta tester to try the new features but I'd rather just wait and see. The OS is another issue I have to consider so I'll make a decision on upgrading once it's released.
Thank you for your opinion and the information.
Regards,
Garry
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Re Rolf’s comment “Personally, I don't think that macOS11(Big Sur) will ever be supported by CO20.”
That is not consistent with the statement that Capture One released 12 days ago:
”We are still performing meticulous tests of MacOS 11 Big Sur. Until we have finalized these, we advise users of Capture One to wait to update to this operating system, as it is not yet supported, when it does it will be available for Capture One 20 as well as Capture One 21.
“We always try our best to support the latest operating systems as fast as possible, however, there are many aspects that make it difficult to implement support immediately.”
I think that that is clear. In any event, refusing to support Big Sur would infuriate Mac users. It would just just force them to use Bootcamp while gutting the whole idea of a perpetual license for MacOS but not Windows users.
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Ror, seems that I missed that statement.
Anyhow I had a quick look at the previous major releases and which is the newest OS version supported by the last available update (in brackets the release year of COx / release date of the mentioned macOS version):
- CO21 (rel. end 20 / beg 21?): ????
- CO20 (rel. 2019): 11.0.x (??.??.????)
- CO12 (rel. 2018): 10.15.1 (29. Oct 2019)
- CO11 (rel. 2017): 10.14.1 (30. Oct 2018)
- CO10 (rel. 2016): 10.13.0 (05. Oct 2017)
Based on that CO20 will support the first version(s) of BigSur, but I really don't think that CO20 will get many updates for supporting newer releases of BigSur after CO21 is released.
[OK, there is a good chance that a minor OS release does not break anything for CO but you won't get support in case that a problem occurs.]
(I hope it makes sense to you)
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Rolf, Capture One has made it clear that it will support C1 Pro 20 for Big Sur. That means until Big Sur’s successor, which is likely to be released sometime between late September and November of 2021. At the moment, it looks like Big Sur will be released in final form on November 10. Capture One’s green light for Big Sur will come sometime after that.
Many photographers won’t move from Big Sur to its successor for a number of months after the new operating system’s final release, and certainly not before applications like Capture One are certified for the successor. There is no evidence whatever for a belief that Capture One will suddenly stop supporting Big Sur while it is the current Mac Operating System.
Personally, if I don’t upgrade to Pro 21 now, I will almost certainly upgrade for Pro 22, which will coincide with Big Sur’s successor. In any event, like a lot of people I have a Bootcamp drive. In my view, this is a non-issue.
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Ror,
if you try to address me directly, I'd appreciate if you would write my name right.
Do you have any link to a statement that CO20 will support all releases of Big Sur?
Lately, it usually were just the initial one or first two releases: E.g., CO12 supports Catalina but official support ended with version 10.15.1. The current version of Catalina is 10.15.7, though. -> Use of CO12 on newest Catalina is at your own risk...
Btw.: Historically, only the actual CO version will get support for new cameras. This might also something to take into account if you plan to purchase a new camera during the next year...
Anyhow, it's everybody's own decision if (or when) they upgrade.
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“if you try to address me directly, I'd appreciate if you would write my name right.”
“only the actual CO version will get support for new cameras. This might also something to take into account if you plan to purchase a new camera during the next year...”
Sorry for committing the crime of misreading Ralf as Rolf.
New cameras are a separate issue. It has been discussed both here and elsewhere on the internet. In my own case, the only new camera that I might purchase is a Leica SL2, which is already supported.From my perspective, at least, the issue is simply whether Pro 21 offers new or improved features that justify the upgrade cost. If they do, great. If they don’t, I’m not going to spend money over hypothetical cameras and hypothetical operating system issues.
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