A change of company policy as regards communication, forum participation, etc.

Thomas Kyhn Rovsing Hjørnet

• 2020年12月11日 10:34

It should be obvious by now that many users are frustrated by Capture One's aloof and uncommunicative company policy, the unforthcoming standard replies, the lack of participation in the forum, etc.

Perhaps it's time to consider changing this stance in favour of a more open and communicative policy? It's possible for other software companies to engage with users in their forums, offer more than copy & past replies, comment on the likelihood of issues being fixed, features being introduced, etc. There's no reason it shouldn't be possible for Capture One.

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  Thomas Kyhn Rovsing Hjørnet

  • 2020年12月16日 14:44

  

  I see that this request has been moved to the "Issues with the new forum" section. It's not about the new forum; it's about the way Capture One communicates with users generally, so it doesn't belong here.

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  NFGphoto

  • 2020年12月22日 08:39

  I absolutely agree, and was about to post something similar.  All these recent changes - the forum, the lack of community engagement, and the disgusting, continuous "please buy!" email bombardment have left me much less enthusiastic about this company than I once was.

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  Keith Reeder

  • 2020年12月23日 16:15

  It should be obvious by now that many users are frustrated by Capture One's aloof and uncommunicative company policy, the unforthcoming standard replies, the lack of participation in the forum, etc.

  And it's probably safe to assume that many more users are not bothered in the slightest by this "problem". 

   

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  Thomas Kyhn Rovsing Hjørnet

  • 2020年12月23日 16:25

  

  "And it's probably safe to assume that many more users are not bothered in the slightest by this "problem"."

  If all changes/improvements required a majority of users being bothered there'd hardly be any.

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  don maclean

  • 2020年12月29日 23:42

  If you require other than canned responses it has always been that you need to raise a support request because then your particular issues can be investigated,

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  Thomas Kyhn Rovsing Hjørnet

  • 2020年12月30日 08:02

  

  "If you require other than canned responses it has always been that you need to raise a support request because then your particular issues can be investigated"

  Support requests do not necessarily get anything other than copy and paste replies.

   

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