How long does it take to get a response to a support ticket?

Permanently deleted user

• 2021年03月20日 14:37

I am currently have a 30 day trial of Capture One.  I hit a problem early on and raised a ticket. I have had no reply to it.  This means that I have tried to use Capture One for 2 days and waited for a response for 10 days of my trial. I have even gone as far as reinstalling my OS to see if that would fix the problem. It didn't.

Is there any way to see my existing ticket?  I only have an automated response.

Is there any likelihood of getting a response before the trial expires?

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  Permanently deleted user

  • 2021年03月20日 18:22

  Couple of days is not unsusual

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  Permanently deleted user

  • 2021年03月22日 17:58

  Got one after 10 days.

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