Pictures are in the "wrong" file format
On one of my two computers I can no longer open pictures from a Canon R5 that are displayed without any problems on the other computer.
Both are on the latest version 14.1.1.
It appears (translated from German like this: "Dieses Bild liegt in einem nicht unterstützten Dateformat vor").
What is wrong ?
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Maybe one of the machines doesn't have the proper profile?
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It shouldn’t matter, because C1 got its own RAW engine, but try to open the files maybe with an alternatve RAW software to see, if it doesn't been recognised at all.
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Benno, did you activate the Canon or Pro version on both computers? If you activated a Nikon, Sony or Fuji version, it won’t process Canon RAWs.
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Hi, have the same problem. Changed my computer and none of the files are supported anymore!
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I got this message above "Dieses Bild liegt in einem nicht unterstützten Dateiformat vor" suddenly as well; asked for support but did not get any notice yet. Any idea how to overcome this issue?
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I got this same message "Dieses Bild liegt in einem nicht unterstützten Dateiformat vor" . since 2 weeks I cannot open any picture. Does anyone of you got already a solution for this problem?
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After two weeks of waiting and a request via FB I had a response from the Capture one support which proved to be effective though not entirely plausible.
My original picture files are stored on an external disk drive. The solution: I had to go into the Systems settings on my mac and allow capture one to access this drive. Strangely enough this setting had worked before ever since I had capture one installed without this additional permission set; once set the system works again.
In hindsight the bug started after I had created a new album in capture one; may be this creation of an album alerted the request for permission within the software (though I have had more albums before).
I had asked the support to post the solution here...
Hope this helps0
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