Where is the Support ?

Charlie

• 2021年07月27日 11:59

First, I have been very supportive of your product in spite of having to purchase a new license after being sold a perpetual license in the first place.  Now it’s been 2 days and no reply to my request for tech support. This is ridiculous.

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  Ian Wilson

  Moderator

  • 2021年07月27日 12:38

  

  The members of this forum are just your fellow users. I assume you did submit a support request using the Submit a Request link at the top right of this page?

  Why did you have to buy a new license? What version did you have before?

  Ian

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  Charlie

  • 2021年07月27日 14:42
  • 編集済み

  Hi Ian, I owned the Nikon 20v with a perpetual license. Then v21  came out and was told that if I wanted the latest update I needed to put purchase a new license, as the term perpetual only applied to minor updates and not the latest version.  This didn't sit well with me, but I upgraded anyway.

  Yes I submitted a tech ticket, but no response to date.

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  Permanently deleted user

  • 2021年07月27日 16:58
  • 編集済み

  

  Do you really think two days is too long? Especially as one of those days was probably a Sunday...

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  Permanently deleted user

  • 2021年07月30日 02:18

   one day is very long wait.

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