Licence does not work

Jules-André Mamosa

• 2021年09月16日 22:52

Hi

I received a new computer. I am trying to add my license to activate Capture one but it tells me that my 2 activation keys are used.

So I deactivate my activation keys on the 2 other PCs to add the new computer. The license key is not recognized.

Can you please help me?
Thank you

Jules-André Mamosa

 

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  A.V.

  • 2021年09月17日 08:40

  You can check in your C1 account if the 2 installations are really deactivated. Under Manage Licenses you'll find the Activation History, free up licenses as necessary.

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  SFA

  • 2021年09月17日 08:49

  @Jules-André Mamosa

  I note that you are posting here in the C1 V20 section of the forum.

  Is your License for V20 or have you already updated to V21?

  If you now have V21 a previous V20 license activation key will no longer work - you would need to use the V21 key even if activating V20.

  If none of these suggestions, or those from A.V. above, are applicable to your problem I think we may need to know the exact steps you have taken and the failure messages you are seeing in order to offer other suggestions.

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  Permanently deleted user

  • 2021年09月20日 15:08

  Capture One - this seems to be a common problem many people are having. The process seems to be flawed. Please help find a solution, as we need to use the software!

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  SFA

  • 2021年09月20日 18:53

  Debbi,

  If you want to address Capture One directly you probably need to use the "Submit a request" option at the top of this page.

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