Export side bar is gone after updating to 14.4, can not export anything.

Trevor S

• 2021年10月11日 04:47

Help! Just updated to 14.4 on my new M1 and the options for export my photos are gone! C1 is useless to me if I can't export. These are all in Fuji RAW. I've tried restarting and reinstalling C1 and it just shows a blank side bar when click export.

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  Permanently deleted user

  • 2021年10月11日 05:02
  • 編集済み

  When stuff like that happens to me one of the first things I try is blowing away all the system defaults.   They are the stuff that stick around even if the app is removed and re-installed.  It doesn't always fix the issue, but often enough to be worth a try.  But be aware, you will lose any user interface changes you made.   Might want to save your layout as a named workspace first.

  And thinking of workspaces... Does anything change if you select Window -> Workspace -> Default from the main menu?  That sometimes un glitches Capture One user interface glitches, too.

  Anyway, if you want to try blowing away preferences

  1. quit Capture One
  2. launch a terminal window
  3. in the terminal window enter this command:
     defaults delete com.captureone.captureone14
  4. quit the terminal window
  5. re-launch Capture One.

  Good luck.

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  Trevor S

  • 2021年10月11日 05:41

  I'm on express don't know if that makes a difference. I couldn't find the the default main menu.  

  

  Am I doing this right?

  

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  Permanently deleted user

  • 2021年10月11日 07:59

  Hi, 

  I have the same issue since last night after updating to 14.4. I am using the Fujifilm Express version on Mac Mini (non-M1 Chip version)

  Will there be a bug-fix release soon? There is no way to see the export panel anymore.

   

   

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  April

  • 2021年10月11日 12:29

  Try to download again, there was a bug https://www.captureone.com/en/products-plans/capture-one-express/fujifilm

  Another option is to try out the 30 day free trial https://www.captureone.com/en/account/download-trial?intent=trial-pro
  Here you can see the difference between Pro/Brand and Express 

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  Trevor S

  • 2021年10月12日 04:23

  Thank you for the help everyone. I was not able to resolve the issue in 14.4. I've been this is a known issue from more than on person. I downgraded and download 14.3.1 (https://www.captureone.com/en/account/download/previous) and the export bar works as expected. I Love C1 hopefully that they can resolve this on a future update.

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