can't activate product

Margo Stoikova

• 2021年11月23日 18:50

can't activate my product. 
When trying to enter my profile — Capture1 doesn't find it, and don't recognize my registration code.

 

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  Permanently deleted user

  • 2021年11月23日 19:53

  Did you buy your Capture One licence direct from Capture One or from a "retailer" ?

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  Margo Stoikova

  • 2021年11月23日 21:14

  

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  Permanently deleted user

  • 2021年11月24日 13:37

  I have same problem. anyone has idea?

   

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  digitalis

  • 2021年11月24日 16:29

  Same problem, did anyone solve this?

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  Veronica Esqueda

  • 2021年11月25日 04:32

  I'm having the same problem.  I bought a new Mac Mini and merged everything from the laptop to the Mini.  It's not recognizing the key. 

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  Permanently deleted user

  • 2021年11月25日 11:08

  I had to open a request (https://support.captureone.com/hc/en-us/requests/new) and they solved the issue. Now I can log in. 

  @Veronica: have you deactivated Capture One on your Mac Mini? You might want to check under your Licence Management. (https://support.captureone.com/hc/en-us/articles/360003992017-How-do-I-deactivate-my-Capture-One-trial-) 

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