CAPTURE ONE DOES NOT RECOGNIZE CANON 5D MARK IV W/MACBOOK PRO M1

Lala Serrano

• 2021年11月24日 13:22

I recently bought a Macbook Pro 14" with Apple M1 Pro chip.
The Capture One works perfectly with old sessions but doesn't recognizes the camera. 
The laptop recongnizes the camera connected but not the Capture One. 
The elements are: 
MacBook Pro 14 ”M1 model
Camera model: canon 5d Mark IV
TetherPro USB-C to 3.0 Micro-B connection cable
Program: Capture One 21 14.4

Does anyone know any solution? I have already tried some of the recommendations I read, but nothing worked. 

 

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  Permanently deleted user

  • 2021年11月26日 18:35

  I have exactly the same Macbook, Camera, and problem!! Any ideas anyone?

   

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  Lala Serrano

  • 2021年11月26日 19:14

  Andy, 
  I updated the firmware of the camera (from 1.1.2 to 1.3.3) and it worked perfectly! I can work with capture one with no problems so far. 
  
  Here the firmware: 

  https://hk.canon/en/support/0400680002?model=1483C 

  ;) 

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  Permanently deleted user

  • 2021年11月26日 19:38

  Thanks, it worked! Woohooooooo

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  Nicki Evans

  • 2022年01月20日 01:52

  If anyone is still having issues, try using a shorter cable for tethering. That solved my problem. I used the cable that came with the camera (maybe 3ft long) instead of my Tether Tools 15ft cable and that apparently was the issue. My husband (an engineer) said it was an issue with voltage drop because of the long cable most likely. I did buy the TetherBooster Pro from Tether Tools last night as well, so I'm hoping that will allow me to use the 15ft Tether Tools cord with no issues.

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