FAQ

Capture One Profile

• How to delete my Capture One profile, account and personal information?

Purchase

• How to request a refund?
• Am I eligible for the student offer?

Download

• Where can I download Capture One?

System Requirements

• Which version of Capture One will work on my Apple operating system?
• Which Capture One version should I choose?
• Which version of Capture One will work with my Windows operating system?
• CPU/Processor incompatibility with Capture One 20 (13.1.x)
• For users running macOS Catalina: tethering, updates, and other things you need to know
• Do you have Capture One for Linux?

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Installation

• How to install ICC profiles?
• How to uninstall Capture One?

Activation / Deactivation

• How to activate Capture One Express?
• How to repair WMI (Windows Management Instrumentation) service?
• How to switch to another activation mode?
• Offline activation
• Why can't I deactivate Capture One?

License

• How many computers can I install Capture One on?

Workflow

• How to change the software language?
• How to delete duplicate Style Packs?
• How to move to another computer?
• Can I use two monitors while working with Capture One?
• Reset the application's preference file on macOS

Catalogs and Sessions

• What file formats are suitable for import?
• What is the difference between a 'referenced' and 'managed' Catalog?
• How to recover a corrupt Catalog?
• How to move a Catalog?
• How to move from a Catalog to a Session?
• How to replace a corrupted/broken Session?

Tethering

• Tethering problems
• Live view and tethering problems with Sony A7R IV

Technical Issues

• How to retrieve logs?
• Capture One is crashing on export
• Why is it not possible to import and edit files?
• Capture One is not launched

RAW Files Support

• Improved DNG support

Image Adjustments

• How to remove the red-eye effect?
• How to copy and apply adjustments?
• How to create a custom camera profile?
• How to install Styles?

Image Processing and Export

• Offline images explained
• Troubleshooting OpenCL