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Capture One 16.3.2 won't open Affinity Photo

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  • Roger Whitfield

    It's working here, but I can't remember what I did.  Eons ago, along with Affinity Photo I did download and run the aflaunch.exe file (google it), so I wonder if that's the answer??

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  • SFA
    Top Commenter

    John,

    A guess:

    If you have a pre-existing entry in the available Plug-ins from a previous Affinity installation that may not longer exist at the location/name/etc. defined in the link, C1 may be trying to open something it cannot find.

    Have you already tried adding a new plug-in for the new Affinity installation (that I think you created after installing C1 update if I read your description correctly).

    Alternatively, re-install C1 to see if it picks up any new internal link information for the system.

    Otherwise, there is the question of whether Affinity is set up to edit the type of file you are sending to it.

    It's been a while since I had anything to do with Affinity and not since V1 anyway. But I seem to recall that I once had something unusual happen because either AP was not set up to edit the file type or did not support it.

    Not sure, but something like that.

    It was a while back and a one-off event.

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  • John Friend
    Top Commenter

    SFA

    If you have a pre-existing entry in the available Plug-ins from a previous Affinity installation that may not longer exist at the location/name/etc. defined in the link, C1 may be trying to open something it cannot find.

    What do you do if you want to remove a pre-existing entry in the plugins?  How to remove?

    Otherwise, there is the question of whether Affinity is set up to edit the type of file you are sending to it.

    Yes, Affinity can open this file just fine when I open it directly in Affinity.

    Alternatively, re-install C1 to see if it picks up any new internal link information for the system.

    This should not be required.  C1 should be scanning when it loads to see what's available each time it loads because third party programs can come and go independent of C1.  And, I know for a fact that C1 looks for programs after install because Affinity was installed AFTER C1 and it shows in the plug-in list.

     

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  • John Friend
    Top Commenter

    So, it turns out my problem here has nothing to even do with Affinity Photo because I can't open ANY image from the catalog in any other program.  If I import a JPG into my catalog and just try Open With => Microsoft Paint, I see something flash in the upper left corner of the screen for an instant (too fast to see what it is) and nothing opens.  Yet, if I manually open Microsoft Paint and open the exact same JPG with File/Open in Microsoft Paint, it works just fine.  The related command "Edit With" has the same problem.

    So far I've done the following to try to troubleshoot:

    1. Uninstalled Capture One, deleted the profile directory and then reinstalled from scratch.  The issue didn't change at all.
    2. Tried with two different installs of Affinity Photo (MSI and MSIX).  The issue didn't change at all.  In both cases, Affinity Photo can open the file in question just fine when it's opened  directly in Affinity Photo using File/Open.
    3. Created a new catalog and new image file directory that has no spaces in the path anywhere for catalog or images.  The issue didn't change at all.
    4. Tried both "Edit With" and "Open With" with Microsoft Paint when using a JPG file.  The issue didn't change at all.
    5. Looked in application.log and didn't see any references at all to the Edit With or Open With commands or the third party program I was asking it to use to open the file.
    6. Looked in the generic Capture One plugin's log file and I see references to the programs I'm trying to open these images with, but there are not errors reported.

    For reference, Open With works just fine on my other Windows 11 computer desktop running the same 16.3.2 version of Capture One Pro, just not on my new Windows 11 laptop.

    Any other ideas?  Or is it time for a support request?

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  • Marcin Mrzygłocki
    Top Commenter

    An idea could be to check Windows versions and whether laptop comes from a provider known to "hack" OEM systems (for example, multiple reports of something not working on this laptop even though it should be supported).

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  • Walter Rowe
    Moderator
    Top Commenter

    In the Capture One Technical Forum group on FB there was a thread some time ago about some anti-virus software getting in the way. I think there was some Dell thing that was the root cause and disabling it fixed the issue. I don't know if that is the cause here. Just thinking of what else could be getting in the way. Check your security software. See if there are any logs showing they blocked the action.

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  • SFA
    Top Commenter

    John,

    Is it perhaps opening a new window but the window is not displayed "on top".

    Have you tried it with the target App both already running and not running so that it would be forced to start up?

    If so, is there any difference in what you see?

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  • John Friend
    Top Commenter

    Marcin Mrzygłocki

    An idea could be to check Windows versions and whether laptop comes from a provider known to "hack" OEM systems (for example, multiple reports of something not working on this laptop even though it should be supported).

    It's a brand new Dell XPS 15.  I don't know what you mean by "hack" OEM systems.

     

    Walter Rowe

    In the Capture One Technical Forum group on FB there was a thread some time ago about some anti-virus software getting in the way. I think there was some Dell thing that was the root cause and disabling it fixed the issue. I don't know if that is the cause here. Just thinking of what else could be getting in the way. Check your security software. See if there are any logs showing they blocked the action.

    Hmmm, it is a Dell XPS 15.  I'll look around to see what Dell software is running.

     

    SFA

    Is it perhaps opening a new window but the window is not displayed "on top".

    No, not that.  I've checked Task Manager and the target program is definitely not even running.

    Have you tried it with the target App both already running and not running so that it would be forced to start up?

    Yes, I've tried it both with the app already running and not running.  That does not make a difference either way.

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  • John Friend
    Top Commenter

    Walter Rowe

    There is Dell software running, but nothing that appears to be security-related.  It will take research to figure out which of these Dell pieces of software can be killed and which have a useful purpose.

    I am only running Windows Defender for security and it shows nothing in the logs, but it kind of does feel like maybe it is something blocking the execution.  I also checked the Capture One Open With plugin logs and it shows the correct full path to mspaint and that full path does work if I use it form a cmd window.  But, it doesn't show anything after that (no errors).

    I noticed a brief flash of something on the screen and was able to record that on my phone.  It's just the task window showing it's starting to open Paint.

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  • Walter Rowe
    Moderator
    Top Commenter

    I found the FB group info on this. See if you have a Dell hardware app called Killer running. That apparently does bad things. In the issues reported in the FB group it was affecting CO trying to authenticate over the network. I don't know if it affects apps trying to launch other apps.

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  • John Friend
    Top Commenter

    Walter Rowe

    I did have the Killer suite installed (courtesy of Dell).  I uninstalled it, verified it's not running and it did not make a difference with this problem. 

    Boy Dell does put a lot of crap on this new system.  It's going to take some time researching all the other stuff they put on here to figure out what I can remove.  But, I'll wait on that for a little while because I'm probably going to start over with a clean Windows install because OneDrive (now built into Windows) inserted itself into my installation far too much (messing with the user folder structure) and I will need to start over without it active.

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  • John Friend
    Top Commenter

    Here's another clue.  If I create a new Local Account (non-Microsoft-linked account) on my Windows installation, make it an Administrator and then run Capture one in that profile, then Open With => Microsoft Paint works.  So, something in the Microsoft-linked-account that the default Windows 11 installation process created (or something installed only in that profile) is messing this functionality up.

    I can probably deal with this because I'm planning on reinstalling Windows from scratch and will avoid both OneDrive and a Microsoft-linked-account when I do the reinstall.  Hopefully that will get rid of the problem.

    But, this is still some sort of problem that Capture One probably needs to deal with because a default Windows install on a brand new Dell laptop leads to a Capture One installation that doesn't work properly.  With better logging from the OpenWith plugin, they could probably see more about what was actually happening and why the open of the other app fails.

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  • Walter Rowe
    Moderator
    Top Commenter

    This does sound like a permissions related issue. Perhaps the MS linked account didn't have all the local rights it needed. Apple added more security features in the last few years that also has tripped up some users. An app now has to request the proper rights it needs to access a user's folders, external drives, screen record, etc.

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  • SFA
    Top Commenter

    John,

    What does Win 11 tell you about the failed opening attempt?

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  • John Friend
    Top Commenter

    SFA

    What do you mean?  There's no visible error on screen.  Do you mean in some log somewhere?

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  • Marcin Mrzygłocki
    Top Commenter

    Yes, Windows has built-in logging in the form of Event Viewer; I guess the most applicable would be security and application views, but just try checking all default views. Open Event Viewer, trigger a failed opening attempt, look for any events that were raised at the time of the attempt.

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  • John Friend
    Top Commenter

    Marcin Mrzygłocki

    I couldn't find anything in the event viewer.  I made a custom view for all events in the last hour, then sorted by date, then looked through everything in the few minute window around when I tried the Open With command.  I didn't find anything.

    What I suspect is going on here is that Capture One is getting an error back from Windows when it tries to launch the outside app, but it's not reporting an error to the user or logging it in the OpenWith plugin log.

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  • John Friend
    Top Commenter

    Time to file a support ticket as I'm done spending my own time debugging this.

    I reinstalled Windows 11 from scratch on this new laptop. This time without a Microsoft-linked account (just a local login) and without OneDrive (which is the way I want it).  But, Capture One does still not work properly with either Edit With or Open With.  I've tried JPG files with both MS Paint and with Affinity Photo (MSI installer) and NEF files with Affinity Photo. 

    There's a brief flash in the upper left of the Capture One Window (in the popup Capture One Task window) as it starts to open the other app, but then that goes away immediately and the target application does not open and is not running (when I check Task Manager).  It does not make a difference if the target application is manually started before hand.  Both files I tried it on open fine in Affinity Photo if I just drag/drop them into Affinity Photo so we know the files can be opened in this apps - it's just that Capture One can't seem to start these apps.

     

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  • Richard Huggins

    Have you tried resetting app defaults in Windows settings?

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  • John Friend
    Top Commenter

    @RichardHuggins

    It's a brand new install of both Windows and Capture One. Everything is presumably already at its default.

    I can also tell from the openwithplugin logs that it has the correct path to the target executable.  The question is what error is happening when it tries to launch that app.

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  • Marcin Mrzygłocki
    Top Commenter

    You have mentioned a task window:

    It's just the task window showing it's starting to open Paint.

    Is this a Capture One popup or one of the shells? If that is a shell, did it have a command? Can you test it manually - or guess from scratch first, if it is somehow hidden? Maybe this way you will catch the error in question, which is otherwise killed with the shell's window.

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  • John Friend
    Top Commenter

    It's the Capture One activities window - the same window that shows import or export progress.  It's not a cmd shell.

    I don't know what you mean "test it manually"?  Both programs open just fine from a command shell using the exact same path that shows in the openWithPlugin log file (so it's clear that C1 has the right path to the target executable because it's logging it).  I doubt that Capture One is using a command shell to run a program (it shouldn't be).  It should just be running the program directly and passing it a command line via the Windows API to run an executable.

    Anyway, this is in the hands of support now.  I've spent many hours trying to debug it already.  This is the 2nd major problem I've had with 16.3.

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  • TonyB

    I've had on-going problems and am now waiting on C1 to get it sorted. I don't hold out much hope. On my Windows 11 computer running 22 Pro build 15.4.2.10 the fault is not consistent. Occasionally I get all the apps available to open and/or edit, but that is rare. Usually it is only Topaz Photo and occasionally also Helicon Focus. It just seems random - the very worst kind of bug!

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  • Walter Rowe
    Moderator
    Top Commenter

    TonyB .. Do you have any anti-virus or anti-malware software that could be blocking opening them? Can you check their logs?

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  • TonyB

    I have antivirus, but to my knowledge nothing has changed. (It does get updated...) Some months ago I used to get all the applications available, no problem, but not now. I don't know how to access the logs, and if I could, I wouldn't know how to interpret them. The interesting thing is that the one consistent app that always shows is Topaz Photo Ai. That might give a clue, but I don't know what it might be.

    Capture One Support have said that the 'bug is in the works, I believe it will be included in the coming release'. I hope they don't mean that, literally!

    If it can't be fixed, I may have to switch to the competition as i need this facility for most of the work I do.

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  • Walter Rowe
    Moderator
    Top Commenter

    TonyB

    Capture One 16.4 is in beta right now. Perhaps there is a fix in there.

    https://www.captureone.com/en/account/beta/beta-tester-signup

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