New camera unsupported
I just purchased a camera that I now find is not supported in Capture One Pro 16.x. The camera was announced on 13 September 2023, and presumably released shortly after. I assume I have to pay the usual $200+ and upgrade to the most recent version of CO just to have the app recognize the raw files.
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What camera is it? Have you checked the list of Capture One supported cameras? That will tell you whether it is supported, and what version added support for it.
Ian
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Thank you, Ian.
It's an OM System TG-7, not important to C1, I presume.
I should have verified this before posting. After posting I found the camera model list and also an "Improve Capture One" site.
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TG-7 is supported - I raised a request for its support last year, and had it fullfilled rather prompt.
Lars
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@...
Thanks, I do see it listed in the supported cameras. I might have been looking at an old list, or when skimming through the list, my eyes may have not noticed the text "OM System Tough TG-7" when seeing "Olympus TG-6" and older.
I have C1 23, build 16..2.0.112. It looks like I need build 16.3.4. This is most likely not a free update, which means I will have to pay over $300 CAD to work with raw files of a camera that cost me $700.
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Going from 16.2.0. to 16.3.4 is going to cost me about $350. My version is about 13 months old. There's no reason for them not to update the supported cameras on recent versions.
DxO PhotoLab 7 has no problem reading my raw files and is less than a quarter of the the cost.
Thank's to Capture One's "Loyalty Program", I've come to realize this company is not for me.
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One thing they've succeeded in doing is to help me realize I don't need Capture One. I'll go elsewhere.
According to PetaPixel, "Capture One Increased the Price of Multi-User Plans by 344%" and Capture One Lays Off Staff Amid a ‘Significant’ Internal Restructure". Perhaps it's a sinking ship.
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