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What happens with the old licence when upgrading?

Thomas Schneider
Dear folks,

what happens with the old licence when upgrading?

Paul Streunebrink wrote in a post before:
"When you upgrade a license, you trade in the old key (which will be deactivated after the purchase) for a new key and pay the reduced upgrade price."

Does this mean, that I cannot use the old version anymore after the upgrade?

Thanks for your answer.

Thomas
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Kommentare

8 Kommentare

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  • Ian Wilson
    Moderator
    Top Commenter
    No it doesn't mean that. You can use your new licence key to activate the old version. How that affects the number of simultaneous activations you can use I am not sure.

    Ian
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  • Keith Reeder
    The new licence number replaces the old one, for Capture One 20 and any previous versions - so (for example) the new number will activate Capture One 12, too.
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  • Ian Wilson
    Moderator
    Top Commenter
    Keith Reeder wrote:
    The new licence number replaces the old one, for Capture One 20 and any previous versions - so (for example) the new number will activate Capture One 12, too.

    Keith - do you know whether using it to open v12 will use up one of the permitted activation?

    Ian
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  • Keith Reeder
    Ian3 wrote:
    Keith - do you know whether using it to open v12 will use up one of the permitted activation?

    I don't, Ian - sorry.

    I did confirm that the new licence would work for 12, but I took 12 off my machine as soon as I was satisfied that 20 was going to behave.
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  • Paul Steunebrink
    Regarding activations, I have always been able to use multiple versions - say 10-11-12 - on one computer with a CO12 license and activated with the same CO12 key. On the same computer, it counts as 1 (one) activation. I have not checked this with CO20 but do not expect different behavior.
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  • Permanently deleted user
    Paul_Steunebrink wrote:
    Regarding activations, I have always been able to use multiple versions - say 10-11-12 - on one computer with a CO12 license and activated with the same CO12 key. On the same computer, it counts as 1 (one) activation. I have not checked this with CO20 but do not expect different behavior.


    I accidentally ran into this page from support

    https://support.captureone.com/hc/en-us/articles/360004180998-Can-I-run-two-Capture-One-versions-on-the-same-computer-

    Suggesting not to keep two versions installed on the same computer. One of the reason is that:

    [...] activating two Capture One versions with the same key on the same computer might cause an error as each activation is associated with a hardware ID (two activations with the same hardware ID are not possible).


    It seems to say that every active version should count as a license activation but according to what Paul said it seems that the error is that they don't. 😂
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  • Thomas Schneider
    Thanks for the answers.
    In the support page ClauS has postet, the following point makes me think:

    While two Capture One versions are installed on the same machine, the files from both versions are kept in the same system folders. This may cause unstable and erratic behavior of your photo editing software.


    When I testing the new Capture Version, I will automatically have two different versions on the same machine.
    Does it mean, I will get a unstable and erratic behavior?

    As long I am not convinced from the Version 20, I will need the old version to keep my database not upgradet.

    Thomas
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  • Permanently deleted user
    bildbaendiger wrote:
    Thanks for the answers.
    In the support page ClauS has postet, the following point makes me think:

    While two Capture One versions are installed on the same machine, the files from both versions are kept in the same system folders. This may cause unstable and erratic behavior of your photo editing software.


    When I testing the new Capture Version, I will automatically have two different versions on the same machine.
    Does it mean, I will get a unstable and erratic behavior?

    As long I am not convinced from the Version 20, I will need the old version to keep my database not upgradet.

    Thomas


    Maybe it's not that common to have many versions installed at the same time 'cause there's not a real reason to do it unless for a few days while testing that everything is fine with the newer one. And it's not a big concern to keep session or catalog backups (which are automatically created upon upgrade) from the previous one, should someone need to revert in the future. Or maybe it's more common than I think, but I don't remember to have read complaints or problems about parallel installations other than CO20 entries missing in Start menu if v12 is still installed. I mean, there could be issues (they always can be with computers) but I think they wrote it more as a precaution than as a realistic chance. It's just my hunch.
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