Solved: C1 Problem Connecting to Z7

Hi, I'm having a problem connecting one of my Z7s to C1.

MBP 16" 10.15.4, w/ supplemental update. C1 v20.0.4 running a session.

2 Nikon Z7s, FW 3.0, confirmed good cable.

Both Z7s connect to other Macs running C1 20.0.4, older OS (High Sierra, Mojave).

Both Z7s connect to MBP 16 with Nikon CC2

Both Z7s show up in C1 when camera is powered off, model/SN/settings show up in C1.

Working Z7-1:
A. Camera powered off, plug into MBP, green indicator light on back of camera lights for <1s, camera shows up in C1.
B. Power on camera, C1 shows “No camera connected”, green camera light pulses for ~15s.
C. C1 shows all camera controls.
D. Power off camera, C1 shows, “No camera connected” for ~6s, then camera shows up again in C1.

Problem Z7-2:
A. Same as above.
B. As above, but camera light pulses for ~30s.
C. C1 shows “No camera connected”
D. Same as above.

Any ideas? Thanks!

Alan Brandt

15. April 2020 19:04

Solved:

Removed memory card and Z7-2 connected. Card had ~800 photos on it, taking longer to read than the card in the other camera. Seems like C1 timed out waiting for a response during the longer read.

I followed the guide here for help:

https://support.captureone.com/hc/en-us/articles/360002381557-Tethering-problems-the-camera-does-not-connect-frequently-disconnects-or-will-not-transfer-images

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