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Privilege Mode

Jens Ratsey-Woodroffe
Not sure what happened - my C1 has found itself starting up with a menu called 'Privilege Mode' next to Help. Half of the menu entries are blank and many don't work, including File>Exit. I've logged a support ticket but wondered if anyone has seen this before?

https://i.ibb.co/VLhD6Xn/C1.png

J.
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Comments

8 comments

Date Votes
  • Robert Whetton
    Google doesn't bring up anything - have you contacted support?
    0
  • Jens Ratsey-Woodroffe
    Yes - filed a ticket, but thought I'd ask here too. At this point, I imagine I'll have to reinstall. ☹️
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  • SFA
    Are you running a trial or are you fully activated?
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  • Jens Ratsey-Woodroffe
    Licensed and activated.
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  • SFA
    [quote="NNN636443135176402072" wrote:
    Licensed and activated.


    Try deactivating and reactivating? Log in and you can manage the activations.

    As a guess I would imagine Privilege mode might be a feature of C1 Studio or perhaps the CH version?

    Are you expecting pure C1 Pro?
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  • Jens Ratsey-Woodroffe
    Capture One Pro 12. I tried uninstalling, rebooting, reinstalling - same.

    Should have mentioned first 😉 that I had tried installing the sample plugin from the Capture One SDK. It did nothing, so I removed the plugin. I believe (not 100%) that it was after that where this problem started. The plugin was an empty framework and the install is just to make it available in the plugins folder - removing the folder should be all that's needed to remove the plugin.

    At this stage I'm at the mercy of the support team. I do have it still running on my laptop so at least can use that for my tethered shoots (I have one tomorrow!) but don't have a desktop install until this is resolved.
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  • Jens Ratsey-Woodroffe
    FIXED!

    I found this page [https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One-on-Windows-] showing how to do a full manual uninstall. Followed the directions and it works again! [Relief!]
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  • FirstName LastName

    https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One-on-Windows-Fnaf

     

    This site gave me a lot of useful information that I was looking for. Thank you very much 

    -2

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