Free Upgrades?
I just tried entering my "legacy" serial number into version 5 and I was DENIED!!
It says I have no more upgrades despite being entitled to 2 free upgrades according to the license management.
I definitely remember that Phase officials defined an upgrade as going from one major version to another. eg. 3.5->3.7
doesn't count but 3.7 -> 4.x did. At the very least version 5 should be the 2nd upgrade for those of us Legacy users.
It says I have no more upgrades despite being entitled to 2 free upgrades according to the license management.
I definitely remember that Phase officials defined an upgrade as going from one major version to another. eg. 3.5->3.7
doesn't count but 3.7 -> 4.x did. At the very least version 5 should be the 2nd upgrade for those of us Legacy users.
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Hi Olivier,
As I see it, you shouldn´t need to buy new license.
I bought my CO 3.6 PRO, May 17th 2006...and the license was still valid to activate CO5.0
But now all my free upgrades are used...so when the next major upgrade comes (I quess it means CO6.0) PO want´s to see some euros 😊
Edit: Oh ! Sorry, my mistake. Just woke up 🤭
I see that you have CO LE . Well I quess, that if you got a message telling about old license then it means you have to buy a new license.0 -
[quote="Jason152" wrote:
[quote="Juha-Pekka1" wrote:
[quote="Jaz2" wrote:
I bought C1 Pro ver. 3.7.7 and was told with the Pro version I get 2 FREE major upgrades. That meant I could upgrade to ver. 4 and I believe ver 5. I'm with the rest of you. I stayed with C1 with the hopes for ver 5 being really good. If they try to tell me that it's not free I'm going to hit the ceiling.
Hmm... Did you read this same discussion in Mac-thread? There is very clear, official and simple answer from Phase One which I may quote here:
==============
To officially clarify, Capture One 3 Pro keys included 2 free upgrades, the 1st upgrade was Capture One Pro 4, the 2nd upgrade is Capture One Pro 5.
Capture One Pro 4 keys did not include free upgrades, so a Capture One 5 upgrade price will be offered for those users.
_________________
Kind Regards,
Jon Gilbert
Phase One
===============
This far I personally haven't had time to try upgrading ver 5 from my 3.x Pro, but that sounds good to us who have paid for ver 3 and free upgrades. It's also interesting to see would the live view now work with P45 and Vista...
J-P
I just tried upgrading my C1Pro 3 key- I get "No more free upgrades
available for this license code"
While on my profile it says:
Free upgrades left: 1
Activations left: 0
I'll admit I'm having a bit of a rough week, but am I missing something here?
I get the same thing. I had expected to be able to upgrade to 5 free of charge, but the activation process wouldn't allow me. My license was a C One LE license.
Is this something that's going to be sorted out? I'm now running 4.8.3 on Win7 640 -
[quote="deejjjaaaa" wrote:
[quote="James196" wrote:
it is really bad form for Phase one to be taking such a hard stance.
Jim
where is the hard stance ? that $99 is just like the difference in price between V4 and V5, isn't ? did P1 anywhere promised a free upgrade ? if you value your hard earned dollar so much - then do your homework and read the fine print and do not imagine things that were no where in writing, before spending them
I won't comment further than to state (again) that their policy is not in line with what is common practice in the industry.... even though it is not in the other companies fine print. By the way, not sure how you arrive at the $99 is the difference between V4 and V5. Both were $399 full price or $299 for upgrade. Anyway, saw in another posts that they are reconsidering their position.
Cheers0 -
[quote="Olivier3" wrote:
Not only that. The wording is also important!
Free Upgrade is for me: V3 to V4 or V4 to V5 (whatever the version is).
An Update is V4.8.1 to V4.8.3
I still have 1 Free Upgrade left.
You see ??
I will agree to pay for an upgrade when my quota will be reach. Not before!
I am not a PRO version user (and can't afford it and still don't see the point to do it).
If you were referencing my remarks, I was speaking of the fact that I bought V4 that had no free upgrades.0 -
[quote="James196" wrote:
By the way, not sure how you arrive at the $99 is the difference between V4 and V5. Both were $399 full price or $299 for upgrade.
Cheers
wasn't C1Pv4 recently = $299 new (I can see this price for example @ Adorama right now), was it ? ... so you could have C1Pv4 new for $299 + $99 upgrade = C1Pv5 new for $399... not sure where did you pay your $399 price for C1Pv4 recently ? here is a screenshot
http://img441.imageshack.us/img441/2673/c1pv4price.th.jpg0 -
[quote="John171" wrote:
I like the RAW converter but it isn't so much better than Adobe's
their own comments when they put LR3 beta out clearly shows how lacking LR2/ACR5.x was in that department, even not talking about the situation w/ previous versions...and LR3 is still beta.0 -
[quote="deejjjaaaa" wrote:
[quote="James196" wrote:
By the way, not sure how you arrive at the $99 is the difference between V4 and V5. Both were $399 full price or $299 for upgrade.
Cheers
wasn't C1Pv4 recently = $299 new (I can see this price for example @ Adorama right now), was it ? ... so you could have C1Pv4 new for $299 + $99 upgrade = C1Pv5 new for $399... not sure where did you pay your $399 price for C1Pv4 recently ? here is a screenshot
http://img441.imageshack.us/img441/2673/c1pv4price.th.jpg
Not if you bought from their web site. Case in point, I upgraded from C1V4 to C1V4Pro for $299. The full price was $399. So if we are discussing Phase One policy, let's stick to their own web site pricing.
Even still, you are missing the point. When Adobe upgrades their photoshop from major version to major version, they can and have increased the full retail price. Even so, they still offered free upgrades to people who purchased within a period of time prior.
Anyway, Phase One seems to understand the situation and is taking appropriate action. I applaud their action. Here is a copy from a thread on the Mac forum (not that I agree with the tone of the original note):[quote="Jon" wrote:
[quote="CROXIE" wrote:
Aloha!
14 days ago I purchased C14Pro. Today I'm told that in order to get the latest version I must pay an additional $99.00.Errrrhhhmmm! No - ain't gonna do that.
Take note Phase One - you have my email note requesting a free upgrade. I sent it yesterday evening (HST) and still no response from you!Almost every software producer I know of including Adobe and Apple, has grace periods of 60-90 days.
If you purchase within that timeframe, the update isfree
. I hope you're listening Phase One ... I am one disappointed user!
So Ante up people!
Croxie, I processed your case this morning, I think you will be pleased with our response.
Believe me I understand the frustration here and it's fair to say we as a company did not properly anticipate every situation and how we should properly take care of our customers. I can assure all of you we are working to correct this. After all its been a while since we've had a paid upgrade. For anyone that contacted support and received what may have seemed like a rude answer I apologize. In our position it is our job to relay the sales policies we are given... some of these policies have reconsidered since wednesday morning when the software went live.
Photomonk, please contact us in a support case. I would like to review your case details personally.
_________________
Kind Regards,
Jon Gilbert
Phase One0 -
[quote="James196" wrote:
Not if you bought from their web site.
well, nobody was forcing people to pay more money directly to P1 for the several bytes that are as good being purchased from Adorama as from P1 itself... new C1Pv4 was indeed $99 cheaper than new C1Pv5 is... but upgrade (to Pro v4 first than to Pro v5) (vs somebody who was buying a new, fresh C1Pv4) situation might be different indeed, unless there were dealers offering upgrades for $199 😉0 -
[quote="SteveS" wrote:
Same Here. I went thru the same BS when 4 came out. This is terrible customer service. Why has no from Phase One responded to this forum?
Because this is a user-to-user forum provided by COne...also, there are individual questions regarding licensing, not general answers. Obviously, PhaseOne is moving toward reconciling multiple upgrades on purchase to the industry standard of paid upgrades on release. Some licenses were modified via EULA's, some when the versions were cut to two, etc. My suggestion as a user would be to access your user account, and if you find you have an upgrade, contact PhaseOne. Same if you bought PhaseOne directly.
If you bought your license from a third party, dealer or individual...I'd contact them. You might have purchased a copy this week, it might have been in stock a LOT longer, and the dealer knew fully well the V5 release was imminent.....0 -
[quote="NN100982UL" wrote:
I get the same thing. I had expected to be able to upgrade to 5 free of charge, but the activation process wouldn't allow me. My license was a C One LE license.
Is this something that's going to be sorted out? I'm now running 4.8.3 on Win7 64
Did the LE version ever include two or even one free upgrade like Pro did? As far as I remember, the 3.x LE version was a lot cheaper than Pro and it was also bundled with some cameras similar manner as Photoshop LE/Elements were.
J-P0 -
[quote="Juha-Pekka1" wrote:
[quote="NN100982UL" wrote:
I get the same thing. I had expected to be able to upgrade to 5 free of charge, but the activation process wouldn't allow me. My license was a C One LE license.
Is this something that's going to be sorted out? I'm now running 4.8.3 on Win7 64
Did the LE version ever include two or even one free upgrade like Pro did? As far as I remember, the 3.x LE version was a lot cheaper than Pro and it was also bundled with some cameras similar manner as Photoshop LE/Elements were.
J-P
Yes, it did. I upgraded LE to 4 (and its variants) using one of the listed free upgrades. I had assumed that 5 would be my second upgrade.0 -
[quote="NN100982UL" wrote:
[quote="Juha-Pekka1" wrote:
Did the LE version ever include two or even one free upgrade like Pro did? As far as I remember, the 3.x LE version was a lot cheaper than Pro and it was also bundled with some cameras similar manner as Photoshop LE/Elements were.
J-P
Yes, it did. I upgraded LE to 4 (and its variants) using one of the listed free upgrades. I had assumed that 5 would be my second upgrade.
I don't think the 3.X LE version had 2 free updates. Certainly at the time that I bought LE, in the early version 3 days, I am pretty sure that it only came with 1 free upgrade.
Wade.0 -
Ah ... well my account still shows 1 upgrade remaining, which is why I and others are confused.
This has prompted me to trial other raw converters - I've noticed that Capture One - 4 doesn't correctly read my Fuji S5 Pro RAFs and the additional highlight information is not recovered.0 -
[quote="Juha-Pekka1" wrote:
[quote="NN100982UL" wrote:
I get the same thing. I had expected to be able to upgrade to 5 free of charge, but the activation process wouldn't allow me. My license was a C One LE license.
Is this something that's going to be sorted out? I'm now running 4.8.3 on Win7 64
Did the LE version ever include two or even one free upgrade like Pro did? As far as I remember, the 3.x LE version was a lot cheaper than Pro and it was also bundled with some cameras similar manner as Photoshop LE/Elements were.
J-P
I had 3 free upgrades with V1 LE version I got bundled with a camera and upgraded all the way up to 4. I can't free upgrade up to 5 as I already did 3 upgrades. Unfortunate improper use of the english language to call these "3 free upgrades remaining" rather than "3 free upgrades"
Gene0 -
But how about wanting to pay for an upgrade from version 4 (non pro) to 5 (non pro)??
When I try to do just that, and enter my product key, that came with a sandisk card and one free upgrade to version 4, it simply says: " wrong kind of product key" , although it dóes recognize the key as a "sandisk capture one LE key". Has anybody else tried this?
Running a legit copy of version 4 (non pro) does not allow for an upgrade to version 5 (non pro)?
I'll send Phase One an email.
Chris0 -
[quote="christiaan" wrote:
But how about wanting to pay for an upgrade from version 4 (non pro) to 5 (non pro)??
When I try to do just that, and enter my product key, that came with a sandisk card and one free upgrade to version 4, it simply says: " wrong kind of product key" , although it dóes recognize the key as a "sandisk capture one LE key". Has anybody else tried this?
Running a legit copy of version 4 (non pro) does not allow for an upgrade to version 5 (non pro)?
I'll send Phase One an email.
Chris
I'd be interested too. I get the exact same thing when I try to upgrade from a sandisk licence (was 3 non pro, free upgrade to 4 non pro) to 5 non pro0 -
Can someone point me to the $99 upgrade for the non-pro version... when I go to the order page it shows $129... where is the $99 upgrade offer for the non-pro version...
thanks0 -
[quote="Dick1" wrote:
Can someone point me to the $99 upgrade for the non-pro version... when I go to the order page it shows $129... where is the $99 upgrade offer for the non-pro version...
thanks
That would be *CONTENT REMOVED DUE TO INACURACY*0 -
[quote="SteveCase" wrote:
That would be $99 EUR. US dollars is $129.
No, this upgrade costs 69 EUR or 99 $ (+ 25% VAT for EU citizens), looking here: http://xchange.phaseone.com/Content/EshopMenu/C1LE.aspx0 -
First post in the forum here -- hi everyone 😊 I would like to thank Phase One support for such a quick response to my question concerning free upgrade to version 5 (standard). I bought C1 v.4 just a couple of days before the new version was announced so I was not happy about losing the opportunity to get the latest for the same amount of money I'd spent on the previous version. Since Phase One doesn't have an official grace period policy I thought I'd lost the case but information on this forum and the Support people proved to me that the choice of this application was a good one, not only from the point of view of image quality, but also customer service.
So, good job Phase One!0 -
[quote="Juergen" wrote:
[quote="SteveCase" wrote:
That would be $99 EUR. US dollars is $129.
No, this upgrade costs 69 EUR or 99 $ (+ 25% VAT for EU citizens), looking here: http://xchange.phaseone.com/Content/EshopMenu/C1LE.aspx
Thanks for the info. I see that one has to continue on with the purchase process to get to that page with the correct price. 😊
For a person "just shopping" it should be stated sooner. 😉0 -
Sankos, its good that your pleased, but this thread is about people that have had the
product for years, and thought that Phaseone would honor an upgrade policy. As you
can read there are several folks not happy about the service they got....
Contrats now you have owned the product for a couple of days.... just remember
not to gripe latter down the road if your also told that any updates you are told
you have are now no longer honor'd....
thats your great customer service at work....
In your instance, you just bought the product... , some here have bought and bought
and bought the product, with upgrade credits down the tube....0 -
Well, I opened a support case since my license info says I have one more free upgrade available. Support referred me to the upgrade store to pay $99 for an upgrade.
From what I can remember, I had the the 3.x license with 2 free upgrades (major versions). I used 1 of them to upgrade to 4 Pro. Now when I try to use the last one for 5 Pro, I am denied.
Useless licensing info. I feel cheated. I am done with Phase One. Uninstall.
JT0 -
[quote="Matthew152" wrote:
I'd be interested too. I get the exact same thing when I try to upgrade from a sandisk licence (was 3 non pro, free upgrade to 4 non pro) to 5 non pro
The same problem. I can't buy an upgrade C4 to C5 because the Sandisk C1 key is the wrong type of product key. 🤓
I'm disappointed if this is true, waiting now what the support will answer.
EDIT: Here is the answer:[quote="Phase One support" wrote:
Hello
The offer is valid for Capture One 4 to 5
This key is a Capture One 3 key s which inluded upgrade to Capture One 4.
So as many other software companies we have upgrade from one version to then next but not two steps.
So Price is 99 instead of 69 for Capture One 5
Kind Regards
Phase One support
Good bye PhaseOne. 🤬0 -
[quote="Juergen" wrote:
The same problem. I can't buy an upgrade C4 to C5 because the Sandisk C1 key is the wrong type of product key.
So let's summarize: you got a free program (CO3) with a Sandisk card, you upgraded for free to CO4 and now you have to pay the full price instead of upgrade price to go to CO5 (69 instead of 99, euros I think). And you are disappointed.
Let's compare to a regular CO3 buyer (99), free CO4 upgrade, discount (69) CO5 upgrade. You still have 69 euro more (plus 3 yrs interest).
After 3 years (the Sandisk card offering ran 3 years ago) this is the first time you pay for a CO license. And you are disappointed? You lost me.
Please tell me where do you get a better deal.0 -
Paul,
I bought C1 3.x in 2007 and got free upgrade to v4.
Now if I want to update I believe I have to buy a full version.
Anyway, if you think a little, anytime Adobe comes out with a new version it's never free 😊
So, 99 or 69 I will finally buy it next month (if I have money 😊 ).0 -
To me it's not about the money it's the attitude P1 has. First they report that I have 2 free upgrades left then the support person tells me I should know that means I have 2 free upgrades. Well that is not what Free Upgrades Left means. Then he gets mad that i complain about it. Phase One has a long history of annoying it's users and that continues. 0 -
[quote="dan122" wrote:
To me it's not about the money it's the attitude P1 has. First they report that I have 2 free upgrades left then the support person tells me I should know that means I have 2 free upgrades. Well that is not what Free Upgrades Left means. Then he gets mad that i complain about it. Phase One has a long history of annoying it's users and that continues.
you should try to compare that w/ SilkyPix from ISL... at least w/ C1 you have no issues to reach an English speaking CSR0 -
He may have spoken English but he did not understand it!
He's gonna love reading this.[quote="deejjjaaaa" wrote:
[quote="dan122" wrote:
To me it's not about the money it's the attitude P1 has. First they report that I have 2 free upgrades left then the support person tells me I should know that means I have 2 free upgrades. Well that is not what Free Upgrades Left means. Then he gets mad that i complain about it. Phase One has a long history of annoying it's users and that continues.
you should try to compare that w/ SilkyPix from ISL... at least w/ C1 you have no issues to reach an English speaking CSR0 -
[quote="Olivier3" wrote:
Paul,
I bought C1 3.x in 2007 and got free upgrade to v4.
Now if I want to update I believe I have to buy a full version.
Anyway, if you think a little, anytime Adobe comes out with a new version it's never free 😊
So, 99 or 69 I will finally buy it next month (if I have money 😊 ).
Well as it seems to me the main part is that even by buying the sandisk version (3.x LE) you did not get P1 for free but for a very, very low price indeed (compared to other pricings).
That is okay (a good marketing strategy for getting more customers in the long term). And even the free update to 4.x was quite nice. That was a good bargain.
What is sad: the number of left upgrades annoyes customers. Should have been made clearer.
But what I cannot understand (assuming the statement was correct): Full price for the next upgrade. Sorry, but that is quite a different story. I would pay the price for the upgrade - even concidering the pro version - but in no case the full price because there are alternatives around the corner. It would be quite a pitty to leave a program that suited my needs for the past time but especially when it comes to pay an additional 25% VAT (instead of the regular 19% in my country) any cent counts ...0
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