Version 13.1.1.31 is very slow at loading

Jürgen Sillius

• 21. Juli 2020 09:44

Hi,

Im runnig CO pro 13.1.1.31 on Win Pro 1903, 32 GB RAM,....M.2 fastlane SSD, and SATAIII HD
The load of CO is very slow, and checking on TaskManager the ressources are not fully used.
I use mostly sessions, fore each shooting one.
Is there someting what I can do to speed it up?

Sometimes some previews are corrupt, taht I have to reload it more tahn one time.
Alo the export creates sometimes corrupt files.

IF oyu need more infor please do not hesitate.

CO is a very useful tool, but it is going bad. Any help ios very appreciated.

Thank you in advance
Jürgen

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  Paul Steunebrink

  • 21. Juli 2020 10:46

  You can load Capture One while pressing the Shift key. This prevents loading the previous session(s). See if that is slow too.

  You could delete the AppData folder for Capture One and the preference file user.config. That will give a fresh start.

  This article gives you some clues: https://support.captureone.com/hc/en-us/articles/360002402377-How-to-uninstall-Capture-One-

  If nothing helps, contact support (submit a request, top right at this screen).

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  Jürgen Sillius

  • 21. Juli 2020 11:31

  Thank you, I'll check your recommendations first.

   

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  SFA

  • 21. Juli 2020 11:41

  You might not want to delete the whole AppData folder - at least not without a backup you can use for re-instatement should it be required.

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