How to uninstall Capture One?

QUESTION

How to uninstall Capture One on Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10?

How to uninstall Capture One completely on the computer with macOS?

ANSWER

Windows

Check out the instructions on how to uninstall Capture One on Windows OS. This is specifically useful when the application is not responding.

1. Deactivate Capture One

If activated, deactivate Capture One so that the license key could be used to activate the software on another computer or on the same computer but with different hardware. This can be done by navigating to Help -> License...->Deactivate.

2. Verify that the application is not running

Press Control+Alt+Delete keys simultaneously and choose Task Manager. In the Processes tab, end the Capture One process and make sure that the application is not running. If it is still running, then highlight CaptureOne.exe and click End Process.

3. Make sure that the hidden Folders on Vista, Windows 7, Windows 8 and Windows 10 are accessible to change local settings

Go to Control Panel -> Appearance and Personalization -> Folder Options. Select the View tab in the pop-up menu. Mark the Show hidden files, folders and drives option.

4. Run the uninstaller

Open Control Panel -> Programs -> Programs and Features. Choose Capture One by right-clicking on it and press Uninstall.

5. Delete the folder 

Go to C:\Program Files\Phase One\Capture One X (where X is the software version) and delete this folder.

6. Delete the Library file

Go to Libraries -> Pictures -> Capture One Library. Find the Capture One.col file (it might have other extensions such as .cosessiondb, .col, .col45, .col50) and delete it.

7. Delete the CaptureOne AppData folder

Go to Users -> User Name -> AppData -> Local -> Capture One and delete this folder.

8. Delete the Capture One Program Data folder

Go to C:\ProgramData\Phase One\Capture One and delete this folder.

9. Delete the Preference Files

Go to C:\Users\USER NAME\AppData\Local\Phase_One\CaptureOne.exe_Url....\Number.x.x\user.config (where Number corresponds to the Capture One version) and delete it.

NOTE: There will be sub-folders for every version installed containing user.config with the preferences.

If you are running Windows XP, click here for your uninstall directions.

Mac

1. If activated, deactivate Capture One so that the license key could be used to activate the software on another computer or on the same computer but with different hardware. This can be done by navigating to Capture One -> License...->Deactivate.

2. Quit Capture One (if running).

3. Drag the Capture One application from your Applications folder to the trash.

4. In Capture One 7/8/9/10/11/12/20, make a backup of the default Capture One session or catalog if you have to work in it later. Go to Users -> Username -> Pictures and then delete the default session or catalog.

In Capture One 5/6, go to Users -> Username -> Pictures -> Capture One Library -> Capture One.col (Capture One.col50) and delete it.

5. Access the User Library folder.

Method 1. Go to the Library folder from Finder by navigating to Go -> Go to folder.
You can then enter the folder destination "~/Library".

Method 2. Alternatively, you can press Go in the finder menu next to the Apple icon, hold the Shift key when going down through the list, and select the Library option there. You will be redirected to the hidden Library folder.

NOTE: On OS X 10.11.x, the shortcut key is Alt rather than Shift.

6. Reset the preferences by going to User -> Library -> Preferences -> com.phaseone.captureoneX.plist.

On OS X 10.9 and later versions, you cannot simply delete the preference file. On OS X 10.9 (Mavericks) and later there is a daemon running in the background (maintaining a cache of all those .plist files) called “cfprefsd”. Deleting a .plist file from Finder (as mentioned for 10.7 and 10.8) doesn’t work in 10.9 because this service will restore it from the cache when the file is needed. Do not delete the file from Finder but run the following commands in the Terminal and hit return after each line. Capture One must be closed when you do this. You will have to wait several seconds for the command to take effect. You can access terminal via Spotlight search or manually by navigating to Applications->Utilities->Terminal.app.

Please ignore any comments below in (italics). These should not be typed in Terminal. The commands are case sensitive. The preferences are specific to the corresponding version of Capture One.  Thus, you only need to enter the commands for the particular version of Capture One you have.

(To delete main plist type the following:)

defaults delete com.phaseone.captureone7

defaults delete com.phaseone.captureone8

defaults delete com.phaseone.captureone9

defaults delete com.phaseone.captureone10

defaults delete com.phaseone.captureone11

defaults delete com.phaseone.captureone12

(Then delete the session history preference in the same manner:)

defaults delete com.phaseone.captureone7.LSSharedFileList

defaults delete com.phaseone.captureone8.LSSharedFileList

defaults delete com.phaseone.captureone9.LSSharedFileList
 

(Capture One 10 and later do not have a separate file for this)

(end)

For OS X 10.8 and older:  Delete the Preference files located here 
/User/Library/Preferences/com.phaseone.captureone.plist and/or .captureone7.plist

/User/Library/Preferences/com.phaseone.captureone.LSSharedFileList and/or com.phaseone.captureone7.LSSharedFileList

7. Delete the Application Support folders. If you plan to reinstall Capture One, only delete the Batch Queue folder within the Capture One directory as instructed below (User -> Library -> Application Support -> Capture One -> Batch Queue). If you do not plan to reinstall Capture One, delete the entire Capture One directory. 



NOTE: If you do not see the Application Support folder, it is likely that you are in the System Library and not in the User Library. If this is the case, please refer to Step 5 to access the User Library.

8. Delete the ImageCore and CaptureCore cache.  Delete the Capture One folder located in the Shared folder by navigating to Hard Drive -> Users -> Shared -> Capture One.