How to uninstall Capture One?

Comments

7 comments

  • Humberto Brito

    There is an alternative method to deactivating one's licence:

    https://support.captureone.com/hc/en-us/articles/360002467237-Deactivating-Capture-One

    It would be useful to include this information. I had to reinstall a previous version of Capture One 20 since the latest version excludes some Mac users who cannot run the newest update. In those cases, the app crashes before it even opens. So, one cannot deactivate the license via the dialog box shown above in point 1. 

    It would save precious time to customers to make explicit reference to this alternative way of deactivating the license.

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  • Lily

    Hi Humberto,

    Thanks a lot for your suggestion and comment.

    This link will be added to the deactivation step for both Mac and Windows instructions.

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  • Mario Fantucci

    I have some difficulties to follow your instruction for WIN 10. The first is sure for my low knowlwdge, but the second seems a typo, probably pasted from older versions, specifically:

    point 6.  I am not able to find "CaptureOne" folder in Pictures folder. (Assuming thta in WIN 10 Library - Directory - Folder has the same meaning).

    point 9.  In folder C:\Users\USER NAME\AppData\Local\Phase_One,  I have the following content: CaptureOne.exe_StrongName_y3yh4brhpfi14u41fltdrpfruizxirsn\13.0.4.8\user.config.  Even if I am runnng version 13.1.1.

    But I have another user.config in the current version-folder here:  ....\Local\Capture_One\CaptureOne.exe_StrongName_y3yh4brhpfi14u41fltdrpfruizxirsn\13.1.1.31\user.config

    Thanks for help at point 6 and a confirmation that I can delete both folders  Phase_One  and  Capture_One for pont 9.

    Kind regards

    Mario

     

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  • Lily

    Hi Mario,

    Thank you for your questions and notes.

    As for point 9, starting from Capture One 20 (13.1.0) the folder structure in AppData/Local has slightly changed, so feel free to delete ...\13.1.1.31\user.config from Capture One folder and also ...\13.0.4.8\user.config from Phase One folder.

    As for point 6, this is not necessary to delete those files if you plan to reinstall Capture One.

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  • Mark Smith

    I am a Mac user. This seems incredibly complicated.  What if I just use my AppCleaner app?  It does a great job finding all associated files and deleting them.  And why deactivate the license?  You never come back to that point at all.  

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  • Lily

    Hi Mark,

    Thank you for your comment.

    Running AppClearner might be an option, and afterwards you can discover whether it has removed the associated files and folders mentioned here.

    Please, note that some steps indicated here are for those who want to uninstall Capture One completely from the computer. In case you just need to update Capture One when a new release comes out, please refer to this article - How to update Capture One?

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  • Mark Smith

    Running AppCleaner did work.  I also clicked on your link "How to update to Capture One?" and discovered that EVEN FOR REGULAR UPDATES you recommend deactivating the license.  I followed this instruction and deactivated the license ... something I have never done before because I have never heard of having to do this with any other software.

    Long story short: my histogram is now dynamic and I look forward to using the software.  Thanks for you help.

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