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Technical Support & Troubleshooting
Technical Support & Troubleshooting
Find solutions to common issues here.
Installation
Can I run two Capture One versions on the same computer?
How to uninstall Capture One
Workflow
Can I import from a camera over USB?
How to make Capture One the default app for RAW files
Can’t import in Capture One 22 (15.x) on macOS 26 Tahoe
Why does my workspace revert to default after an update?
How to split a large catalog into multiple catalogs in Capture One
Pairing RAW and JPG files in Capture One
See all 53 articles
Catalogs and Sessions
How to find missing or lost files in Capture One
How can I move images not in any Album or Smart Album?
Why folders or albums show "No images" in the Library
Fix the "Database connection failed" error when using external or NAS drives
The Cache folder in Capture One
How can I rename a Session or a Catalog?
See all 31 articles
Technical Issues
How do I retrieve logs?
Why preview generation can be slow
How to contact Capture One support
macOS "Support Ending for Intel‑Based Apps" warning
Capture One won’t launch: “Important application files are missing or are incompatible with this version” (Windows)
Restore the Retouch tool tab in Capture One
See all 24 articles
Image Adjustments
Is there a history of editing steps?
Is there a Vibrance slider?
Why has Photoshop disappeared from the Open with/Edit with list on my computer?
Is there an Identity Plate analog?
How do I edit images scanned in grayscale?
Why aren't the Composition adjustments (Crop/Rotation/Orientation/Flip/Keystone) copied?
See all 26 articles
Image Processing, Export & Printing
How to fix the "Could not process file" export error
Can’t export multiple images in Capture One
Why do my images look dull or different after importing into Capture One?
Troubleshooting Common Printing Issues in Capture One
Why do the colors differ in the Viewer and on the output image?
Where is the watermark on the exported image?
See all 14 articles
Capture Pilot
Capture Pilot Crashes on macOS – How to Fix It
How do I set up the remote host viewing when using Capture Pilot?
Why does Capture Pilot Server fail to start?
What is the "Restore Purchase" issue in Capture Pilot?
What is the "In App Purchase" issue in Capture Pilot?
System Requirements for Old Versions
What's new in the Export (14.3.0)
Media Pro Support and Import Guide for Capture One Users
Capture One 12.1.5 system requirements
Capture One 12.1.4 system requirements
Capture One 11.3.2 system requirements
For users running Windows 7
See all 8 articles