Technical Support & Troubleshooting

Installation

• Can I run two Capture One versions on the same computer?
• How to uninstall Capture One

Workflow

• Can I import from a camera over USB?
• How to make Capture One the default app for RAW files
• Can’t import in Capture One 22 (15.x) on macOS 26 Tahoe
• Why does my workspace revert to default after an update?
• How to split a large catalog into multiple catalogs in Capture One
• Pairing RAW and JPG files in Capture One

See all 53 articles

Catalogs and Sessions

• How to find missing or lost files in Capture One
• How can I move images not in any Album or Smart Album?
• Why folders or albums show "No images" in the Library
• Fix the "Database connection failed" error when using external or NAS drives
• The Cache folder in Capture One
• How can I rename a Session or a Catalog?

See all 31 articles

Technical Issues

• How do I retrieve logs?
• Why preview generation can be slow
• How to contact Capture One support
• macOS "Support Ending for Intel‑Based Apps" warning
• Capture One won’t launch: “Important application files are missing or are incompatible with this version” (Windows)
• Restore the Retouch tool tab in Capture One

See all 24 articles

Image Adjustments

• Is there a history of editing steps?
• Is there a Vibrance slider?
• Why has Photoshop disappeared from the Open with/Edit with list on my computer?
• Is there an Identity Plate analog?
• How do I edit images scanned in grayscale?
• Why aren't the Composition adjustments (Crop/Rotation/Orientation/Flip/Keystone) copied?

See all 26 articles

Image Processing, Export & Printing

• How to fix the "Could not process file" export error
• Can’t export multiple images in Capture One
• Why do my images look dull or different after importing into Capture One?
• Troubleshooting Common Printing Issues in Capture One
• Why do the colors differ in the Viewer and on the output image?
• Where is the watermark on the exported image?

See all 14 articles

Capture Pilot

• Capture Pilot Crashes on macOS – How to Fix It
• How do I set up the remote host viewing when using Capture Pilot?
• Why does Capture Pilot Server fail to start?
• What is the "Restore Purchase" issue in Capture Pilot?
• What is the "In App Purchase" issue in Capture Pilot?

System Requirements for Old Versions

• What's new in the Export (14.3.0)
• Media Pro Support and Import Guide for Capture One Users
• Capture One 12.1.5 system requirements
• Capture One 12.1.4 system requirements
• Capture One 11.3.2 system requirements
• For users running Windows 7

See all 8 articles