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Technical Support & Troubleshooting
Technical Support & Troubleshooting
Find solutions to common issues here.
Installation
Can I run two Capture One versions on the same computer?
How to uninstall Capture One
Workflow
How do I customize my Workspace and rearrange the new tool tab icons?
What are the differences between Capture One for macOS and Capture One for Windows?
How do I change the language in Capture One?
Where can I get a manual?
What are the hotkeys in Capture One?
How do I add a floating tool?
See all 41 articles
Catalogs and Sessions
How can I rename a Session or a Catalog?
What file formats are suitable for import?
Why are my recent Catalogs/Sessions not seen by Capture One 22?
How do I open more than one Catalog or Session at a time?
What is the difference between a referenced and a managed Catalog?
How do I back up images on import into a Catalog?
See all 25 articles
Technical Issues
How do I retrieve logs?
Capture One is not launched
Why is it not possible to import and edit files?
Why aren't thumbnails / previews coming up in Capture One?
Why do I get an error while importing Styles?
Why do my previews constantly regenerate?
See all 15 articles
Image Adjustments
Is there a history of editing steps?
Is there a Vibrance slider?
Why has Photoshop disappeared from the Open with/Edit with list on my Windows machine?
Is there an Identity Plate analog?
How do I edit images scanned in grayscale?
Why aren't the Composition adjustments (Crop/Rotation/Orientation/Flip/Keystone) copied?
See all 26 articles
Image Processing and Export
Why do the colors differ in the Viewer and on the output image?
Where is the watermark on the exported image?
What's new in the Export (14.3.0)
Offline images explained
Where are my exported and processed files going?
Why does Capture One process Fuji S2 / S3 / S5 images so slowly?
See all 11 articles
Capture Pilot
How do I set up the remote host viewing when using Capture Pilot?
Why does Capture Pilot Server fail to start?
What is the "Restore Purchase" issue in Capture Pilot?
What is the "In App Purchase" issue in Capture Pilot?
System Requirements for Old Versions
Media Pro Support and Import Guide for Capture One Users
Capture One 12.1.5 system requirements
Capture One 12.1.4 system requirements
Capture One 11.3.2 system requirements
For users running Windows 7
Do you have Capture One for Linux?
See all 8 articles
Feature request
How to make a feature or a camera/lens support request to Capture One?