Support for some RF-Lenses and the new EOS R5!
Implemented
Hi,
A month ago I asked for the Canon RF lens profiles listed below (and I repeat this request today) - but nothing happened. How dare you?
Please give us quickly the missing lens profiles for Canon RF lenses:
RF 15-35 mm L IS USM
RF 24-70mm L IS USM
RF 70-200mm L IS USM
RF 85mm L USM
RF 85mm L USM DS
Also today I ask for the support of the new Canon EOS R5 - how long will we have to wait for it? Dear Capture One company, please do it immediately, otherwise my love for the Capture One Pro 20 software will die.
Regards
Luka
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Permanently deleted user
https://support.captureone.com/hc/en-us/community/posts/360012993918--Canon-EOS-R5-Support
A month ago I asked for the Canon RF lens profiles listed below (and I repeat this request today) - but nothing happened. How dare you?
Perhaps Capture One didn't get the memo telling them how important and special you are.
how long will we have to wait for it? Dear Capture One company, please do it immediately, otherwise my love for the Capture One Pro 20 software will die
You'll know about it when it happens - you need to understand that Capture One NEVER pre-announces camera or lens support, and they're on their own timetable, not yours.
I doubt Capture One responds well to veiled threats, either.
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The R5 is useless, it overheats all the time.
I demand support from C1 for the R7 and R8 . By the next sub-point fix release! If not sooner!
I have already paid Canon for the cameras and a whole set of lenses. Yes, I have more money than sense ...
And a different sense of humour. Or is it very similar to Luka's humour perhaps?
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Hello SFA,
Respect, how could you possibly know that? I'll tell you something: all my friends say I have a great sophisticated sense of humor - after reading your comment, I think maybe it's true.And believe it or not, I bought my EOS R5 to shoot with it! - and the only thing where you can talk about overheating is your lousy talk about the uselessness of the R5. You've probably never held an EOS R5 in your hand.
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Overheating? I have read it on the internet. Everywhere. So it must be true, right?
But my apologies, I thought you had a sense of humour. Maybe not. No insult intended.
Quite why you would think that the C1 team are not working on obtaining and testing new equipment from Canon, as they almost invariably do if the body produces RAW files and is generally aimed at a "semi-serious" photographer, I am not sure.
Unless Canon have changes their policies of working with third parties I see no reason why the Capture One team would not be very interested in checking out the new cameras in production form and working out how best to support them for both image development and tethering. This may take some time and require some investment in time and money. The releases of the results also need to fit in with all of the other technical issues that influence release dates and software content.
This is not always good news for early adopters of new hardware - but risk that is part of the decision making process we need to adopt. That is especially true of full time Pro photographers of course. It is the photographer's decision, not Capture One's decision.
When the Canon 1D3 arrived it was a few weeks before C1 offered CR3 support. 2 or 3 weeks before that another of the applications I have offered an update with CR3 support. I downloaded some test files for use with that application.The results were not good. The Out of Camera jpgs were far superior to anything I could achieve with the other application.
When support arrived in C1 2 or 3 weeks the CR3 file support was much better than the other application and offered areas of the processing options that also improved on the OOC jpgs (which seem to be surprisingly good from that camera).
As for the lenses. As most modern lenses seem to have well designed optics, excellent materials and and built in correction information if the lens design demands it I could imagine that any improvements the C1 team might be able to discover after testing some lens samples are probably very small and perhaps not really worth the effort. So just use the lens data as supplied by the lens for that body on which it is being used seem sensible.
Indeed some of the forum's Fuji users who happen to have lenses that do have C1 created corrections (perhaps pre-dating the formal Fuji version agreement) seem to prefer the way that Fuji deals with some aspects of the lens correction data.
What is it about your set of lenses that make you think Canon have not optimised the results they deliver and then assume that C1 could improve in them?
No I probably will never buy an R5. No way I could really justify it for my purposes these days. But so what.?
If I were to buy a new Canon body I would expect Canon's own software to be sully supportive from the day of availability.
If they had special arrangements with a branded version of some third party software it would be reasonable to expect support quite quickly after the camera became widely available.
If there is no special relationship then my hope would be for quick availability of support (provided it was good support not just something to tick a "we support this" box on a check list) but if it was to take some time then so be it. My purchase of the camera body at that time would have taken that risk into account knowing that the fallback option was to use the software shipped by the camera manufacturer until something I preferred became available. Or some other options related to converting files from one format to another perhaps ...
... and yet every time a new camera is finally released, despite it being well known that C1 almost never pre-announce availability of anything (by more than one or two days), people appear on the forum and post demands for support as if they had some form of entitlement to it.
If you had bought a Phase One back then sure, you would expect support on the day of availability. And I would expect you to have that support available.
Anything else - early adopters should plan for a hiatus before support becomes available. There will almost always be work to be done, with production model hardware as soon as it can be obtained, before an update can be scheduled for release. A feeling of entitlement to any other level of service seems unrealistic.
Just my opinion of course, although I am aware of a few others who post in the forum who share the same opinion.
Do enjoy your new camera. It looks like a great product in many ways and I have seen at least one report headline that the "overheating" claim (for extended video use in certain situations) is not correct. Obviously since C1 is not a video editor the overheating issue is of no concern here anyway.
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Hi SFA,
maybe you're an employee of Capture One, right? Thank you for your detailed explanation, it looks like a lot of work. But unfortunately everything is "useless", it's a pity about all the energy you had to put in. I wish you a nice day and hopefully next time more luck with your fabulous way of telling stories.
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No, I'm not a Capture One employee.
You will rarely find a C1 employee responding in the forum - other than to advise that suggestions in the Feature Requests section have been forwarded to the next level of product management. Sometimes some comments about functionality.
In the previous forum the recommendation for making requests for Camera and lens support was to create a Support Case. That way you get a personalised response.
It is still a good recommendation.
See the "Submit a request" link at the top of most Community pages.
However, as has been the case for every relevant version of C1 since at least V5 and probably well before, the chances of the developers NOT producing the required settings and analysis for a new main stream camera from a mainstream manufacturer - such as Canon - are small. How long it might take to get a suitable example or two of the body (where required) can be a variable outside their control as can some newly introduced feature for, say, tethering for which additional Manufacturer information may be required.
It's the same with the lenses. Since the appearance of manufacturer adjustment data delivered with lenses become "normal" as an way of assisting the lens designers I think it is reasonable to assume that any most corrections that may have been ignored by designers used to the "pre-digital" concepts and therefore offered scope for further tweaking in software, are now being addressed in the data form the camera/lens combination. Micro 4/3rds format started the trend through necessity. The other have joined in because it now makes sense to do so as they update their lenses to cope with higher definition sensors.
I suspect that the Canon lens engineers would be disappointed if they felt their users considered their correction efforts to be so poor that it was vitally important for third parties to improve on their work.
Maybe someone should ask them and show them where they have got things so wrong?
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It has always been the case that early adopters of new cameras have had to wait for the RAW conversion to be added to software. I had this with Lightroom over many years and it is no surprise to me that getting R5 support into Capture One is taking some time. One of the considerations of being an early adopter of a new camera is when the software support will be available. It seems fairly obvious to me that there would be a delay and I would have made other arrangements in the interim period.
Most camera companies provide some software that allows at least conversion of the RAW to DNG, or you could look to see if Adobe DNG Converter will process the files at least as a stop gap measure.
Apologies in advance but considering the camera has just been release it is a little petulant to expect an immediate response, especially in the Community. We as users of the software help other users in the community as far as we can with general problems giving advice where we can, but we are not Capture One staff. I would suggest that you submit a request to C1 directly, the link is at the top of the page and available for all to use.
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When are you releasing EOS R5 support? We need to work! We are paying you monthly so that you do things on time. We don’t delay your payment
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I am paying a lot of money for Capture One Pro.
I don't want to wait half a year again until the new EOS R5 (R6) is supported and I also have the lenses mentioned above, all profiles are missing.If C1 wants to keep me as a customer, something has to happen here.
Otherwise I will unfortunately have to switch to Adobe after a long time.
greets, Jens
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I would suggest putting a request in to the Capture One, I am not sure to what extent the support team read the community area. If you want to be sure of getting the notice of Capture One staff you should submit a request.
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I'm also a happy two times R5-owner, but I've also waited 8 months + for the EOS Ra support (which probably never will come so I'm selling that one) so all the fuzz here at this early point was quite cute. But hey, I'm on your side. Checking updates twice a day these days... ;))
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@Jens Steyer.
Have you considered contacting Canon and asking them to push C1 into supporting you wishes on your behalf?
@Patrik Svedberg
I think the Ra is a highly specialised devise and along way out side a commercially viable (or necessary?) device for C1 support. That may be confirmed by your decision to sell it. ;)
In terms of when something is supported there are the usualy things to resolve about sensor ooutput interpretation, profiles, dealing (or not) with special features and maybe new technologies and, last but not least, how tethering functionality is to be ensured.
Once all of that is dealt with using one or more full release examples of the body (and lenses - another path with a lot of time and effort required) there is the matter of fitting the work into the release schedule taking into account the needs of all of the users of other manufacturer's cameras and lenses plus whatever Apple and Microsoft are playing at.
It's not a simple task in any way. It could be personalised for you specifically I guess but I doubt you would like the price tag.
Save yourself some angst. Support will be announced when available.
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@SFA - Absolutely +1 on this one. It's specialized as a tool but my guess is that the CR3:s aren't that much different from the ones from the "R". But yes I have stoved away the angst months ago ;) Still my only hope is just to be that one annoying non-Camera RAW/non PC EOS Ra user out there ;)
Cheers :)
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Hey friends, daily Capture One Pro user and R5/RF24-70 owner. These are not supported, we all know that. Honestly, it's not a huge deal if you do a big more leg work on the backend.
First you need to create a camera profile. If you have xrite color checker, you can create a custom color profile using the xrite software and import that into Capture One. Simply shoot the card in the lighting you're using, set your WB and then export to DNG. I shot the card in both daylight outdoors and indoor studio to get me in the ballpark.
For lens, I cheat here, I use the EF 24-70 Mark II profile. Both have the same amount of rounded blades. Honestly, the RF version is just sharper. Distortion is about the same. Vignetting is also better on the RF so I can manually bring that back down if it's an issue.
I know, this sucks, but like someone said, it's the price to pay for being an early adopter. Granted, I am not a color expert or technical expert like the ones on the PhaseOne team, but I can get images close, to the point where I don't notice any negitive differences between my 5DIVs and my R5.1 -
Just thought I would thank C1 for getting the R5 supported so quickly. It works perfectly with R5 raw files as at yesterday, and to have it supported in only 3 weeks is quite amazing. The camera is awesome too.
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C1: Incredible work, many thanks - the Canon R5 profile is simply great. :)
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After downloading Capture One update on Thursday, I completed my first tethered fashion shoot here in Seattle with R5 and it was fantastic. Plug and play, no hiccups.
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