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Capture One Pro 20 - Apple - Opencl not possible to enable

Mike Bonsai

Hi,

I just upgraded to the latest Version of Capture One, but I can't enable OpenCL, just get the message "Die Hardwarebeschleunigung funktioniert nicht".

I tried this, but still the same.
https://support.captureone.com/hc/en-us/articles/360002404937-Troubleshooting-OpenCL-in-case-of-viewing-processing-exporting-problems

Also an deinstall and fresh install didn't solve the problem. My Imac is up2date. (no problem with openCL on my macbook)

Anything that I can try to get it enabled?

Thanks a lot!

Greetings, Mike

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Kommentare

8 Kommentare

Datum Stimmen
  • Mike Bonsai

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  • SFA

    Mike,

    There should be a log file (2 in fact) that records the attempt to initialise the OpenCL option for each of the OpenCL capable GPU processors that C1 discovers in your system. They will very likely provide some clues about what is happening.

    Also if you Enable the Activities Window and then close C1 it should be active next time you open C1. At the point ot opening C1 should re-check for OpenCL options and provide some basic information about what it is doing via the Activities window. At least that is how things work on Windows and I assume Macs have something similar if not identical.

    The information fomr either of the above suggestion should help to decide the next step.

    However it may be useful to know which GPU is installed in your Mac. There are some issues already know with certain models of (mainly) Radeon GPUs.

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  • Mike Bonsai

    Hi,

    thanks for your help!

    >Also if you Enable the Activities Window and then close C1 it should be active next time you open C1. At the point ot opening C1 should re-check for OpenCL options and provide

    Nothing was shown at the activity window during startup.

     

    Is this information helpful?

    2020-08-06 20:10:10> Logging is now active.
    2020-08-06 20:10:10> CPU: GenuineIntel [Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz]
    2020-08-06 20:10:10> CPU features: MMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, AVX, AVX2, FMA, F16C, MOVBE, CX8, RDRAND, RDTSCP
    2020-08-06 20:10:10> CPU features: POPCNT, BMI1, BMI2, LZCNT
    2020-08-06 20:10:13> OpenCL initialization...
    2020-08-06 20:10:13> Found 1 OpenCL platforms
    2020-08-06 20:10:13> Found 1 OpenCL devices on platform 0 (Apple)
    2020-08-06 20:10:13> OpenCL Device 0 : GeForce GT 755M
    2020-08-06 20:10:13> OpenCL Driver Version : 14.0.32 355.11.11.10.10.143
    2020-08-06 20:10:13> OpenCL Compute Units : 2
    2020-08-06 20:10:13> OpenCL CL_DEVICE_HOST_UNIFIED_MEMORY : 0
    2020-08-06 20:10:13> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_SIZE : 0
    2020-08-06 20:10:13> OpenCL CL_DEVICE_GLOBAL_MEM_CACHELINE_SIZE : 0
    2020-08-06 20:10:13> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_TYPE : 0
    2020-08-06 20:10:13> OpenCL CL_DEVICE_GLOBAL_MEM_SIZE : 1024 mb
    2020-08-06 20:10:13> OpenCL CL_DEVICE_MAX_MEM_ALLOC_SIZE : 256 mb
    2020-08-06 20:10:13> OpenCL CL_DEVICE_LOCAL_MEM_SIZE : 49152
    2020-08-06 20:10:13> OpenCL CL_DEVICE_MAX_CONSTANT_BUFFER_SIZE : 65536
    2020-08-06 20:10:13> OpenCL CL_DEVICE_VENDOR_ID : 16918272
    2020-08-06 20:10:13> OpenCL CL_DEVICE_VENDOR : NVIDIA
    2020-08-06 20:10:13> OpenCL CL_DEVICE_EXTENSIONS : cl_APPLE_SetMemObjectDestructor cl_APPLE_ContextLoggingFunctions cl_APPLE_clut cl_APPLE_query_kernel_names cl_APPLE_gl_sharing cl_khr_gl_event cl_khr_byte_addressable_store cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_APPLE_fp64_basic_ops cl_khr_fp64 cl_khr_3d_image_writes cl_khr_depth_images cl_khr_gl_depth_images cl_khr_gl_msaa_sharing cl_khr_image2d_from_buffer cl_APPLE_ycbcr_422 cl_APPLE_rgb_422
    2020-08-06 20:10:13> OpenCL CL_DEVICE_MAX_WORK_GROUP_SIZE : 1024
    2020-08-06 20:10:13> OpenCL CL_DEVICE_ADDRESS_BITS : 64
    2020-08-06 20:10:13> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] started
    2020-08-06 20:10:13> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] OK
    2020-08-06 20:10:13> (ERROR) bin file failed parse [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] (verificationCode=7)
    2020-08-06 20:10:17> Started worker: TileExecuter 0 [PackageBitmapCPUProcessor0] (master: (700009a70000), worker: (70000a276000))
    2020-08-06 20:10:19> Started worker: TileExecuter 0 [PYRAMID_PackageBitmapCPUProcessor0] (master: (700009a70000), worker: (70000ab97000))
    2020-08-06 20:10:42> Ending worker: TileExecuter 0 [PackageBitmapCPUProcessor0] (master: (700009a70000), worker: (70000a276000))
    2020-08-06 20:10:42> Ending worker: TileExecuter 0 [PYRAMID_PackageBitmapCPUProcessor0] (master: (700009a70000), worker: (70000ab97000))
    2020-08-06 20:10:42> Shutting down: TileExecuter 0 [PackageBitmapCPUProcessor0] (master: (700009a70000), worker: (70000a276000))
    2020-08-06 20:10:42> Shutting down: TileExecuter 0 [PYRAMID_PackageBitmapCPUProcessor0] (master: (700009a70000), worker: (70000ab97000))
    2020-08-06 20:10:45> Logging is now active.
    2020-08-06 20:10:45> CPU: GenuineIntel [Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz]
    2020-08-06 20:10:45> CPU features: MMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, AVX, AVX2, FMA, F16C, MOVBE, CX8, RDRAND, RDTSCP
    2020-08-06 20:10:45> CPU features: POPCNT, BMI1, BMI2, LZCNT
    2020-08-06 20:10:47> OpenCL initialization...
    2020-08-06 20:10:47> Found 1 OpenCL platforms
    2020-08-06 20:10:47> Found 1 OpenCL devices on platform 0 (Apple)
    2020-08-06 20:10:47> OpenCL Device 0 : GeForce GT 755M
    2020-08-06 20:10:47> OpenCL Driver Version : 14.0.32 355.11.11.10.10.143
    2020-08-06 20:10:47> OpenCL Compute Units : 2
    2020-08-06 20:10:47> OpenCL CL_DEVICE_HOST_UNIFIED_MEMORY : 0
    2020-08-06 20:10:47> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_SIZE : 0
    2020-08-06 20:10:47> OpenCL CL_DEVICE_GLOBAL_MEM_CACHELINE_SIZE : 0
    2020-08-06 20:10:47> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_TYPE : 0
    2020-08-06 20:10:47> OpenCL CL_DEVICE_GLOBAL_MEM_SIZE : 1024 mb
    2020-08-06 20:10:47> OpenCL CL_DEVICE_MAX_MEM_ALLOC_SIZE : 256 mb
    2020-08-06 20:10:47> OpenCL CL_DEVICE_LOCAL_MEM_SIZE : 49152
    2020-08-06 20:10:47> OpenCL CL_DEVICE_MAX_CONSTANT_BUFFER_SIZE : 65536
    2020-08-06 20:10:47> OpenCL CL_DEVICE_VENDOR_ID : 16918272
    2020-08-06 20:10:47> OpenCL CL_DEVICE_VENDOR : NVIDIA
    2020-08-06 20:10:47> OpenCL CL_DEVICE_EXTENSIONS : cl_APPLE_SetMemObjectDestructor cl_APPLE_ContextLoggingFunctions cl_APPLE_clut cl_APPLE_query_kernel_names cl_APPLE_gl_sharing cl_khr_gl_event cl_khr_byte_addressable_store cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_APPLE_fp64_basic_ops cl_khr_fp64 cl_khr_3d_image_writes cl_khr_depth_images cl_khr_gl_depth_images cl_khr_gl_msaa_sharing cl_khr_image2d_from_buffer cl_APPLE_ycbcr_422 cl_APPLE_rgb_422
    2020-08-06 20:10:47> OpenCL CL_DEVICE_MAX_WORK_GROUP_SIZE : 1024
    2020-08-06 20:10:47> OpenCL CL_DEVICE_ADDRESS_BITS : 64
    2020-08-06 20:10:47> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] started
    2020-08-06 20:10:47> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] OK
    2020-08-06 20:10:47> (ERROR) bin file failed parse [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] (verificationCode=7)
    2020-08-06 20:10:49> Started worker: TileExecuter 0 [PackageBitmapCPUProcessor0] (master: (70000d8cc000), worker: (70000e0d2000))
    2020-08-06 20:10:52> Started worker: TileExecuter 0 [PYRAMID_PackageBitmapCPUProcessor0] (master: (70000d8cc000), worker: (70000e764000))

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  • Mike Bonsai

    last line maybe interessting?

     

    2020-08-06 20:10:47> Logging is now active.
    2020-08-06 20:10:47> CPU: GenuineIntel [Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz]
    2020-08-06 20:10:47> CPU features: MMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, AVX, AVX2, FMA, F16C, MOVBE, CX8, RDRAND, RDTSCP
    2020-08-06 20:10:47> CPU features: POPCNT, BMI1, BMI2, LZCNT
    2020-08-06 20:10:48> OpenCL initialization...
    2020-08-06 20:10:48> Found 1 OpenCL platforms
    2020-08-06 20:10:48> Found 1 OpenCL devices on platform 0 (Apple)
    2020-08-06 20:10:48> OpenCL Device 0 : GeForce GT 755M
    2020-08-06 20:10:48> OpenCL Driver Version : 14.0.32 355.11.11.10.10.143
    2020-08-06 20:10:48> OpenCL Compute Units : 2
    2020-08-06 20:10:48> OpenCL CL_DEVICE_HOST_UNIFIED_MEMORY : 0
    2020-08-06 20:10:48> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_SIZE : 0
    2020-08-06 20:10:48> OpenCL CL_DEVICE_GLOBAL_MEM_CACHELINE_SIZE : 0
    2020-08-06 20:10:48> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_TYPE : 0
    2020-08-06 20:10:48> OpenCL CL_DEVICE_GLOBAL_MEM_SIZE : 1024 mb
    2020-08-06 20:10:48> OpenCL CL_DEVICE_MAX_MEM_ALLOC_SIZE : 256 mb
    2020-08-06 20:10:48> OpenCL CL_DEVICE_LOCAL_MEM_SIZE : 49152
    2020-08-06 20:10:48> OpenCL CL_DEVICE_MAX_CONSTANT_BUFFER_SIZE : 65536
    2020-08-06 20:10:48> OpenCL CL_DEVICE_VENDOR_ID : 16918272
    2020-08-06 20:10:48> OpenCL CL_DEVICE_VENDOR : NVIDIA
    2020-08-06 20:10:48> OpenCL CL_DEVICE_EXTENSIONS : cl_APPLE_SetMemObjectDestructor cl_APPLE_ContextLoggingFunctions cl_APPLE_clut cl_APPLE_query_kernel_names cl_APPLE_gl_sharing cl_khr_gl_event cl_khr_byte_addressable_store cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_APPLE_fp64_basic_ops cl_khr_fp64 cl_khr_3d_image_writes cl_khr_depth_images cl_khr_gl_depth_images cl_khr_gl_msaa_sharing cl_khr_image2d_from_buffer cl_APPLE_ycbcr_422 cl_APPLE_rgb_422
    2020-08-06 20:10:48> OpenCL CL_DEVICE_MAX_WORK_GROUP_SIZE : 1024
    2020-08-06 20:10:48> OpenCL CL_DEVICE_ADDRESS_BITS : 64
    2020-08-06 20:10:48> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] started
    2020-08-06 20:10:48> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] OK
    2020-08-06 20:10:48> (ERROR) bin file failed parse [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] (verificationCode=7)

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  • Mike Bonsai

    and this:

     

    2020-08-06 20:10:46> Logging is now active.
    2020-08-06 20:10:46> CPU: GenuineIntel [Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz]
    2020-08-06 20:10:46> CPU features: MMX, SSE, SSE2, SSE3, SSSE3, SSE41, SSE42, AVX, AVX2, FMA, F16C, MOVBE, CX8, RDRAND, RDTSCP
    2020-08-06 20:10:46> CPU features: POPCNT, BMI1, BMI2, LZCNT
    2020-08-06 20:10:46> OpenCL initialization...
    2020-08-06 20:10:46> Found 1 OpenCL platforms
    2020-08-06 20:10:46> Found 1 OpenCL devices on platform 0 (Apple)
    2020-08-06 20:10:46> OpenCL Device 0 : GeForce GT 755M
    2020-08-06 20:10:46> OpenCL Driver Version : 14.0.32 355.11.11.10.10.143
    2020-08-06 20:10:46> OpenCL Compute Units : 2
    2020-08-06 20:10:46> OpenCL CL_DEVICE_HOST_UNIFIED_MEMORY : 0
    2020-08-06 20:10:46> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_SIZE : 0
    2020-08-06 20:10:46> OpenCL CL_DEVICE_GLOBAL_MEM_CACHELINE_SIZE : 0
    2020-08-06 20:10:46> OpenCL CL_DEVICE_GLOBAL_MEM_CACHE_TYPE : 0
    2020-08-06 20:10:46> OpenCL CL_DEVICE_GLOBAL_MEM_SIZE : 1024 mb
    2020-08-06 20:10:46> OpenCL CL_DEVICE_MAX_MEM_ALLOC_SIZE : 256 mb
    2020-08-06 20:10:46> OpenCL CL_DEVICE_LOCAL_MEM_SIZE : 49152
    2020-08-06 20:10:46> OpenCL CL_DEVICE_MAX_CONSTANT_BUFFER_SIZE : 65536
    2020-08-06 20:10:46> OpenCL CL_DEVICE_VENDOR_ID : 16918272
    2020-08-06 20:10:46> OpenCL CL_DEVICE_VENDOR : NVIDIA
    2020-08-06 20:10:46> OpenCL CL_DEVICE_EXTENSIONS : cl_APPLE_SetMemObjectDestructor cl_APPLE_ContextLoggingFunctions cl_APPLE_clut cl_APPLE_query_kernel_names cl_APPLE_gl_sharing cl_khr_gl_event cl_khr_byte_addressable_store cl_khr_global_int32_base_atomics cl_khr_global_int32_extended_atomics cl_khr_local_int32_base_atomics cl_khr_local_int32_extended_atomics cl_APPLE_fp64_basic_ops cl_khr_fp64 cl_khr_3d_image_writes cl_khr_depth_images cl_khr_gl_depth_images cl_khr_gl_msaa_sharing cl_khr_image2d_from_buffer cl_APPLE_ycbcr_422 cl_APPLE_rgb_422
    2020-08-06 20:10:46> OpenCL CL_DEVICE_MAX_WORK_GROUP_SIZE : 1024
    2020-08-06 20:10:46> OpenCL CL_DEVICE_ADDRESS_BITS : 64
    2020-08-06 20:10:46> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] started
    2020-08-06 20:10:46> OpenCL : Loading [/Users/admin/Library/Application Support/Capture One/ImageCore/13.1.1.24/ICOCL.bin] OK
    2020-08-06 20:10:46> OpenCL : Kernel compilation previously failed. OpenCL disabled

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  • SFA

    Hi Mike,

    Your GPU is not especially powerful but it is rated as  more powerful than mine and mine does work to at least some extent. I'm not sure of the reason for failure to construct the kernel but the GPU available memory looks a bit tight. I think C1 seeks 2Gb GPU memory.

    The thing is that once a fail is recorded for a specific card C1, when checking for availability/changes on opening will ignore a previously failed card.

    If you close C1 and go to the folder indicated in the ERROR lines and delete the contents (ICOCL etc.) they will be recreated by C1 when upon fire it up again and you should see the activity window if you closed C1 with the window active. If not just re-check the log file to see if you get the same message.

    HOWEVER, I think you have already tried that and nothing changed, right?

    The other common issue relates to GPU drivers. Mac users are, as I understand thing, stuck with whatever Apply provide (more or less). Windows users can go searching for alternatives that might work if the current driver does not.

    I'm not an Apple user so if the problem appears to be in that area I'll leave it to others to comment. However you may wish to raise the question with the C1 Support Team to see what guidance they can offer related to that specific GPU card. They must, surely, have something useful in their analytics database.

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  • Mike Bonsai

    fyi - with the latest version of C1 -> opencl is now working :)

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  • SFA

    Mike,

    My guess is that either a setting has changed in an internal control file with the fresh install or simply that the fresh update has corrected a corruption or marginal value in the some part of the ICOCL setup evaluation and allowed the system to work.

    At one point I had something similar with Windows 7 when the assessment process found the Intel embedded GPU in the i7 processor, got 93% percent of the way through building the kernel for it and then failed. That stopped the entire process, leaving the separate GPU card inactive.

    Deleting the ICOCL files ended up with the same result (at the time) but restarting C1 then found the "failed" attempt for the CPU embedded OpenCL attempt and so skipped it and completed the analysis and kernel building for the discrete GPU (Nvidia in my case).

    Since that time there seems to have been some further work on the OpenCL assessment process to ensure that it runs at every startup (and some other change points?) to re-assess/recheck for hardware changes/additions rather than relying solely on a previous assessment.  There also seems to be saved assessment for different versions ( and releases?) of C1, presumably to accommodate some aspects of backwards compatibility in the case that someone has a need to revert to an older version of C1 for some aspect of compatibility - for example a retoucher working with multiple versions depending in what clients are using.

    Good to know that your problem is resolved.

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