Troubleshooting OpenCL in case of viewing / processing / exporting problems




  • Gunnar B.


    First of all thank you very much for your article and i hope you are healthy.
    I'm using a Radeon RX 5700 and the weird thing is that i have this problem (Scrambled or somewhat 'glitched' previews when making adjustments) only when adjusting the sliders in the HDR section.
    Everywhere else the adjustments are working flawlessly.
    Haven't tested everything else so far but i'm wondering why only the HDR part is broken.

    Any idea?

    My other question is how much of a difference is there between HW-Acc on/off when using a Ryzen 2700x.

    Thank you and take care.

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  • Ruibo Zhang


    after deleting the content, the software still doesn't work properly, and when I reinstall C1, the files still missing.

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  • Simon Gardner

    I'm having the issue where hardware acceleration is stuck on 0.  I followed the instructions in this post, but

    I'm not getting the the IntelOpenCL64.DII.


    What I do get is 



    The weird thing is I am not aware of having any AMD components on my computer. I have an I7 processor and an Nvidea GTX 1070 graphics.

    Any help would be greatly appreciated.  I have reached out to Capture One support but these days they seem a bit slow, probably because of the pandemic and everyone sitting at home working on picture files. I'm guessing.  

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  • Simon Gardner

    Well, I was getting some help from Capture One support, but it seems to have disappeared with no explanation. 

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