problem

Hello
I had a hard drive crash on my desktop computer a while ago and had to do a complete reinstallation of the computer with Cature one for Nikon. The problem with that was that I got 2 activations of Capture one on the same computer. Now I can not activate the program on my laptop that I have when I am out and about traveling. Have tried to unregister one of the activations on my desktop computer, after that I will not get into Capture one but have to do a new activation. Has now deactivated on both computers and wants help with you to be able to activate on both computers.
Looking forward to a solution to this problem.
Best reg.
Conny Persson
persson.conny@telia.com
My Activation Code is 4RU7-ETN5-3X3N-5KX9

NFGphoto

2. November 2020 13:30

This is a user-to-user support forum, you really ought to reconsider posting your personal information.

That said, you can reset all your activations using the Phase One user portal, as detailed here:

https://support.captureone.com/hc/en-us/articles/360002467237-Deactivating-Capture-One

Then just re-activate them on any machine you wish to use.

SFA

2. November 2020 13:36

Conny,

You may want to edit out your email address and the Activation code.

This is an open forum.

A new disk will be interpreted as a new machine.

NFGphoto's advice should allow you to de-activate the "old" device that was the machine with the failed disk drive.

Or simply deactivate all machines and then re-activate if identifying which is which is difficult - as it can sometimes be.

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