I cannot activate the version 21 with the pre upgrade version 22 key

Ken Fok

• 3. November 2021 03:54

I just bout the pre-upgrade key of version 22, After download the version and enter all necessary information. A pop-up shown I cannot use given key for activation. Please help!

 

Rgds/Ken

 

 

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  Permanently deleted user

  • 3. November 2021 07:34

  https://support.captureone.com/hc/en-us/community/posts/4409935536913/comments/4409967007377

   

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  SFA

  • 3. November 2021 12:52

  Ken,

  Did you already have a V21 purchase and activation?

  If not and you are, for example, upgrading from V20 it seems that you would need to re-activate V20 with the new key not a V21 installation.

  Without knowing the answer to these points I'm not sure what else can be suggested.

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