" IMPORTANT! After an upgrade, you will get a new license key which you can also use to activate the older versions of Capture One. "
All about Capture One licenses – Capture One
IMHO it's very deceptive to suddenly change that long standing policy without also updating the article regarding the Capture One licenses.
It clearly states that with an upgrade you can use older versions of CaptureOne. It does not say you can only use the new upcoming version and your current version but "the older versions of CaptureOne".
I'm kind of used to deceptive and illegal tactics from the Capture One team by now (selling "discounted" bundles for C1 + styles that were never sold for the full price for example) - but I think they should at least change the article regarding the licenses. Any long time use of Capture One definitely expects to be able to use EVERY version of Capture One after purchasing the V22 pre-upgrade and that includes V21.
Considering how many people have issues with their already existing V21 licenses after upgrading and how many people who upgraded from V20 were caught off guard by being unable to use V21 in the meantime - Capture One might consider changing their scheme and simply change ALL V-22-pre-upgrade-licenses to work with V21. Even if they upgraded from V20.
I'm pretty confident that would solve a lot of problems, reduce incoming support requests and allow the support team to catch up with other issues.
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I think they might catch you out on a technicality here.
It's a Pre-upgrade not an Upgrade.
Once v22 is released it becomes a normal Upgrade and the license key
will presumably be backward compatible with older versions.0 -
Maybe - but it looks like there are some issues with users who originally bought C1 v20 and then upgraded to v21 and now bought the pre-upgrade to v22.
I suspect that the way CaptureOne handles the "pre-upgrade" is that they're looking at whether you bought v21 as an upgrade or as a full version.If you bought it as an upgrade your new license only works with v20 and v22 but not v21.
If you bought the full version your new license works with all versions.I could be wrong but the amount of people who are having problems with getting v21 to run somehow points to that conclusion.
In the end that greedy decision to withhold v21 from users who are upgrading to v22 from v20 is going to hurt only their customers but Capture One itself. Their support team is going to have a hard time sorting this mess out and keeping their customers happy, working through lots of refund requests and delivering new license keys etc.
Imagine you're working on an important job, you decide to pre-upgrade and *boom* your v21 license is gone without a warning. Then you get v20 to run but you can't open your catalogue/sessions because they are all for v21...
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I'm having the same problem in that I didn't upgrade to version 21 and then saw the advert for version 22 and went for it.
I was taken to the link for downloading version 21, which I did and the new 'key' won't work with 21 and I'm now left with a 'trial' version of 21.
I was led to believe that I could upgrade from 'any' earlier version to version 22 so I'm hoping it arrives before my trial version expires.
I wrote to technical support with regard to this and got a response saying that my query had been answered and what was my thoughts on their response; I got no answer from technical support; they just closed my case saying they had answered when they hadn't... not a happy bunny!
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Permanently deleted user
There are no "maybes" about it, C-M-B - you're reading something, and applying your own negative interpretation to it, to suit your biases and prejudices.
I could be wrong but the amount of people who are having problems with getting v21 to run somehow points to that conclusion.
It points to other people not reading the guidance properly either.
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Well, Keith, if Capture One intended for users of V20 to also use V21 later on, they would have probably enabled them to do so when delivering the new license key.
But I'm glad you're the expert here and you can explain everything far better than I ever could.
Thank you for your help, I'm sure all the other people are at fault.
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Hi CMB,
CMB wrote:
In the end that greedy decision to withhold v21 from users who are upgrading to v22 from v20 is going to hurt only their customers but Capture One itself.
I don't know what C1 drove to withhold v21 in this scenario, I doubt that they have any commercial benefit from it, as it is unlikely that someone (or many) would upgrade to v21 and later to v22 only because the pre-upgrade would not allow the use of v21. But if that was a greedy(commercial) decision, then I think it was not a clever decision at the same time.
CMB wrote:
Their support team is going to have a hard time sorting this mess out and keeping their customers happy, working through lots of refund requests and delivering new license keys etc.
Yes, if there were many, then it would probably distract the team from other clients requests. But we don't know the magnitude / number of users concerned.
But for me one thing is crystal clear, no single user should have been bothered with such issues, not even those which did not read any details about the pre-upgrade. And if a user is not legimated to run v21 than not even the technical possibility should have been given to download it. Such a pre-upgrade offer advertised in the manner they did (count your emails in your inbox with time-limited offerings urging users) should have resulted in a fool-proof buy experience.
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In essence: Not a master-piece from C1, the second in this year.
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Yes, if there were many, then it would probably distract the team from other clients requests. But we don't know the magnitude / number of users concerned.
Well at least that's what users have reported and CaptureOne seems to confirm this on twitter and here in the forum/in the comment section for articles.
It just seems like a petty decision. Something along the line of "you didn't pay for v21 when it was released so you don't get to play with v21."
Only problem is that this also affects those who DID pay for v21 when it was released.
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Maybe they wanted to differentiate between clients who already paid for v21 and those who didn't in order to not reward the latter for holding back their money, but they could have done this by giving two different discounts.
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Hmm I upgraded from V20 and paid 167€.
It's probably cheaper for those who upgrade from V21.
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I would have paid the same - if I did (also from v20 Pro).
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They should change their download area, only offer the versions a user is entitled to use based on the license. Would avoid the frustration of some users at least.
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"Hmm I upgraded from V20 and paid 167€.
It's probably cheaper for those who upgrade from V21."Don't think so.
For me the pre-upgrade price was the same for either upgrading from an old V11 license I still have or upgrading from my current V21.
So from V20 to V22 I guess would also be the same price.
So yes, seems you can upgrade from any version, which is pretty generous of C1 I guess. Normally upgrade discounts have been limited to the last two (?) previous version licenses.
To be fair to C1 they definitely say on the current upgrade page (in your online account) that:
"Please note that by purchasing the pre-upgrade offer you will remain on the version you are currently using until Capture One 22 is released in December."0
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