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5 comments

  • Sieglinde Kotz

    where do I cancel my subscription so that it is no longer debited after 12 months

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  • Mike Eriksen

    I have Capture One 20 Express for FujiFilm. I have downloaded and installed the full version but still only have the Express functionality (have rebooted, retried, etc.)

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  • SFA

    Mike Erikson,

    There is only one download and installed version. The available functionality is controlled by the activation key. I assume you have Fuji Express activation currently applied.

    Do you also have a new usable key for either a Full system trial or a full system?

    If so long in to your account, deactivate the "Express" key and then you can run C1 again when it will ask for re-activation by the new key.

    There is at least one document in the support site that covers the process in some detail. There may be more.

     

    HTH.

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  • SFA

    Sieglinde,

    A section in the post on which you are commenting has the information you require.

     

    How to cancel my subscription?

     

    HTH.

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  • Mike Eriksen

    Hello,

    My "problem" has been resolved after you guidance. Many thanks. Once I deactivated ... everything worked as it should.

    Thanks!!

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