I am a perpetual license holder
I am a subscriber
As a subscriber to Capture One, you always have access to the latest software version as long as regular payments (monthly or annual) are made. The latest version we have released will be displayed as your Max eligible version in the "Plans & Services Management" section of your Capture One account. The download link to the corresponding version will be there too:
Once a new dot version is out, the Max eligible version will get updated accordingly.
I am a perpetual license holder
If you own a perpetual license, it gives you access to a specific software version that was the latest one at the moment of purchase. The Max eligible version under your account will indicate which is the last version your license key can activate:
The difference between perpetual and subscription licenses is described in this article:
All about perpetual and subscription licenses
NOTE: Since we've gone through some changes in how perpetual license works by presenting a new license model, please refer to these pages that explain the peculiarities of the change:
New License Model: Changes to the way licensing, updates, and upgrades work
Perpetual License Changes and the Loyalty Program - How it Affects You
Comments
2 comments
I am a Capture One Pro subscriber and the download function does not work for a major release.
I am on version 16.2.6.7 and cannot update to Version 16.3 -- I've now missed two version updates and have not receive any feedback on my ticket and Capture One does not seem to have anyway to escalate my issue. See ticket #210865 or also search the community discussions for "Trouble Downloading New Updates" for the details.
Basically, Capture One just keeps downloading the free Express Fuji version versus the Capture One Pro 16.3 versions I am entitled to and as specified by Capture One on my account licensing page. This ie very annoying, I signed up for the subscription service and Capture One is treating me as a perpetual license customer.
Given I am unable to get any support with this issue and I am being prevented from receiving something I've paid, I hope Capture One considers giving me a subscription credit for the period of time I have been unable to enjoy the benefits of the subscription.
-Mark
I have a perpetual license Capture One Pro 20 (13.1.4.3) and
I would like to upgrade to 21 (14.4.0) is this possible ? If possible what is the price???
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