All about Capture One licenses

Comments

40 comments

  • Dale Vile

    Thanks Lily. Now subscribed and have it activated on Mac and Windows. All very straightforward.

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  • Trevor Meier

    Fir those looking for clarity: if you upgrade a perpetual license to a subscription **you will lose access to that perpetual license** and **you will not be eligible for future upgrade discounts.** These essential details are not stated anywhere.

    Buyer beware! I would definitely not have switched had I known. IMO this puts a bad mark on Capture One... it’s the kind of thing I expect from A*obe, not C1!

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  • Richie Wieners

    I currently have a Fujifilm subscription license. Im curious if upgrading to a regular Capture one license is possible? I didn't think I would need it, but I have other files I want to edit.

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  • Trevor Meier

    I had inquired a few months ago about the same issue as Richie - I’m on a Fujifilm subscription and I’d like to upgrade to Pro. Is this now possible?

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  • SFA

    Mike Erikson,

    There is only one download and installed version. The available functionality is controlled by the activation key. I assume you have Fuji Express activation currently applied.

    Do you also have a new usable key for either a Full system trial or a full system?

    If so long in to your account, deactivate the "Express" key and then you can run C1 again when it will ask for re-activation by the new key.

    There is at least one document in the support site that covers the process in some detail. There may be more.

     

    HTH.

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  • SFA

    Sieglinde,

    A section in the post on which you are commenting has the information you require.

     

    How to cancel my subscription?

     

    HTH.

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  • Lily

    Hi Trevor,

    Thank you for your comment.

    Please, note that upgrading could be applied to perpetual licenses only.

    Meanwhile, the procedure is different for switching from one subscription type to another (as was suggested by the Support Team).

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  • Trevor Meier

    Can you spell out the exact procedure here? It seems to be a common request but it’s difficult to find public information on the procedure.

    From what I understand, if you have an annual subscription you can only switch to another license type at the end of your subscription. This is very inconvenient - so it is important information for people to know!

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  • Sieglinde Kotz

    where do I cancel my subscription so that it is no longer debited after 12 months

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  • Mike Eriksen

    I have Capture One 20 Express for FujiFilm. I have downloaded and installed the full version but still only have the Express functionality (have rebooted, retried, etc.)

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  • Lily

    Hi Trevor,

    Thank you for the comment and clarification.

    I have checked your case and see that you did not get a subscription as a separate license but substituted your perpetual license with it by choosing the corresponding upgrade option.

    While upgrading from Capture One 12 for Fujifilm / (for Sony), there are several available options: Capture One 20 for Fujifilm as a perpetual or a subscription license, and also as a Capture One 20 Pro perpetual.

    That Capture One 20 for Fujifilm as a perpetual license could be upgraded to Capture One 20 Pro. However, the procedure is different for Capture One 20 for Fujifilm as a subscription, which is provided by the Support Team in the ticket.

     

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  • Sheila Ziff

    I currently own a Capture One (for Sony) perpetual license. And when I go to the upgrade page $258 is the price they list. I haven't upgrade since the 10

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  • Lily

    Hi Mirko,

    Thank you for your comment.

    A single-user perpetual license for Capture One Pro can activate the software on 3 workstations of the same individual.

     

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  • Lily

    Hi Sheila,

    Thank you for the clarifications provided.

    I have forwarded your request to the Support Team.

    They will get back to you soon.

    Thanks,

    Lily

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  • R Y

    I use 3 computers. Is it possible to swap the activation between the devices so that the license is active only on two devices at any time?

    I use a desktop and laptop when at home and use laptop and tablet device when travelling. When I travel, I would like to deactivate desktop and activate the tablet device. When I return I would like to deactivate tablet and activate the desktop. 

    Is this possible?

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  • Lily

    Hi Trevor,

    I will forward your case to the Support Team.

    They will get back to you shortly.

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  • Lily

    Hi Loius,

    Thank you for the comment.

    A perpetual license is a lifetime license, so once you obtained it (for instance, Capture One 12), you will be able to activate Capture One 12 and older versions. Meanwhile, once the new major release comes out, you can't use that perpetual license key to activate the new major release. In that case, an upgrade would be needed.

    Subscription always allows using the latest version of the software and also activate the previous ones (back to Capture One 11.3.2).

    If you want to switch from the perpetual to subscription, your perpetual license key will still be active for the corresponding version and older versions, while subscription will allow you to get access to the latest version. You will have to decide which subscription plan you'd prefer: annual, annual-prepaid, or monthly. With the 2 first options, you will have a subscription for at least 1 year (it means that subscription can't be canceled during this period of time), the only difference is that you either pay the full amount for 1 year at once or split it into monthly installments. The monthly subscription speaks for itself meaning that the auto-renew can be disabled at any time.

    You need an internet connection to activate Capture One with the subscription license.

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  • Dale Vile

    Can a single subscription (1 user) operate across both Windows and Mac? I am currently using Lightroom which allows me to be activated on my Windows 10 desktop and MacBook Pro simultaneously. Could I do the same with CaptureOne? 

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  • Trevor Meier

    OK thank you.

    I still agree with the others - it should be seamless to move between different license types and levels with an appropriate payment. The current method is confusing and frustrating, with “gotchas” that leave a bad feeling towards an otherwise amazing product.

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  • win terry

    Thinking about upgrading my Nikon pro license to the full C1 Pro but wanted to know when the new version was planned for release and if there is a grace period for free upgrades to the newer version?  I don't want to pay the $160 now and then in 2 months have to pay again to upgrade to a newer version.  Thanks

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  • Trevor Meier

    Hi Lily - this isn't actually true. I had a perpetual license, upgraded to a subscription, and now I'm not able to upgrade that perpetual license to another perpetual license. As it is, I'm stuck on C1 v20 Fujifilm subscription, when I'd like to have upgraded to C1 Pro - but there's no way to do that. 

    I think C1's license & upgrade policy needs an overhaul... it should be easy & seamless for us to give you more money! 

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  • George Dolan

    Good morning, my name is George Dolan, awhile ago, I was offered to buy Capture one for a one time price of 79.00 for my Sony camera because I am disabled military veteran and I am now 71 years of age, no telling how long I have to live, I am still willing to purchase this software for this price, its like a rain check...I will be happy for any discount you have to offer me..., my email address is , I think I have a registered  already, maybe need to activate a license for me...many Happy New Years to come for all of you and please be safe out there, maybe you can use me as a beta tester...this camera stuff I am using as hobby is to help me keep my mentally stimulated...

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  • Lily

    Hi Richie,

    Thank you for your comment.

    I have forwarded your request to the Support Team.

    They will get back to you shortly with the suggestions on the case.

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  • Lily

    Hi RY,

    Thank you for the comment.

    That is possible for sure.

    Learn how to deactivate Capture One in this article.

    You can deactivate Capture One either directly from the application on the particular device or from your account on the website. This will reveal the activation seat allowing you to activate Capture One on another device.

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  • Lily

    Hi Sheila,

    Thank you for the comment.

    Note that the Capture One Pro product variant allows working with all the supported cameras and RAW files.

    Meanwhile, Capture One (for Sony) can work with supported Sony cameras only.

    Please, let me know which license do you currently own? Is it Capture One Pro perpetual license or Capture One (for Sony) perpetual license?

    Thanks,

    Lily

     

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  • Sheila Ziff

    Why does it seem to be significantly cheaper to purchase a brand new Sony license with style packs (roughly $163 with the current 25% off deal) than upgrading my current license with comparable style packs at $258?  I thought the upgrade was suppose to be the better deal.  Even without the 25% off, buying a new license is still a better deal.  Am I missing something?

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  • Sheila Ziff

    Thank you. I heard back from them quickly. Thanks for your help.

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  • Lily

    Hi Louis,

    Thank you for your clarification.

    In general, when switching from subscription to perpetual license, there is no discount as such, however, we often have different kinds of campaigns offering discounts for new and existing users. If you are subscribed to Capture One newsletters, you will get updates and notifications about those in the e-mails.

    Also, if you had a perpetual license previously (before obtaining a subscription plan), you can simply upgrade in here  - https://account.captureone.com/en/store/upgrade

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  • Lily

    Hi Dale,

    Thank you for your comment.

    You can activate Capture One on several workstations (depending on your subscription type) regardless of the operating system they run. Thus, you can use the same subscription on Mac and Windows computers.

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  • Lily

    Hi Trevor,

    Please, make sure that you insert the perpetual license key but not the current subscription license key on the upgrade page.

    The perpetual license key can be found under the Manage licenses section in your account at captureone.com

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