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Activation & Purchases
Activation & Purchases
All you need to know about activation, plans & purchases, and your account gathered here.
Capture One Profile
Creating and Managing a Capture One Profile
How do I edit my profile on the Capture One website?
How can I change my password or account email?
Where can I find my support case history?
Is it possible to merge my Capture One accounts?
How can I delete my Capture One profile and personal information as per GDPR?
See all 7 articles
Activation / Deactivation
Can't Activate Capture One 16.7? Check Your License Compatibility
How the new Capture One Seven-Day Trial Works
Deactivating Capture One
Download an Older Version of Capture One
Hands-free activation on macOS for Jamf deployment
How can I repair WMI (Windows Management Instrumentation) service?
See all 13 articles
Purchase
How to check your orders, invoices, and change your payment information
Changes to Our Pricing – FAQ
Capture One Loyalty Program and Upgrade Pricing
Where can I purchase Capture One?
Where can I find my order invoice?
All in One bundle
See all 16 articles
Payment
How to switch from a monthly to an annual subscription plan
Having issues with your payment?
How to update, add and remove payment methods
What payment methods are accepted in Capture One web store?
Why is my subscription deactivated?
How to switch to another subscription plan?
See all 8 articles
Activation Errors
Activation error: "The current license key belongs to a different user account"
Activation error: The provided email does not match the email in your customer profile
Frequent sign-in requests on Windows 10/11: how to fix
Could not activate because the upgrade limit is exceeded
Activation Limit Exceeded
License activation errors
See all 11 articles
License Policy
How do I find my Capture One license key?
How many computers can I install Capture One on?
Managing your Capture One subscription
How do I know which version I am eligible for?
Capture One product variants
Capture One Express Deprecation FAQ
See all 11 articles