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Activation & Purchases
Activation & Purchases
All you need to know about activation, plans & purchases, and your account gathered here.
Capture One Profile
Creating and Managing a Capture One Profile
How do I edit my profile on the Capture One website?
How can I change my password?
Where can I find my support case history?
Is it possible to merge my Capture One accounts?
How can I delete my Capture One profile and personal information as per GDPR?
See all 7 articles
Activation / Deactivation
Can't Activate Capture One 16.6? Check Your License Compatibility
Deactivating Capture One
Download an Older Version of Capture One
Hands-free activation on macOS for Jamf deployment
How can I repair WMI (Windows Management Instrumentation) service?
How can I switch to another Capture One product?
See all 12 articles
Purchase
How to check your orders, invoices, and change your payment information
Capture One Loyalty Program: Exclusive Benefits for Subscribers and License Holders
Where can I purchase Capture One?
Where to find my order invoice?
All in One bundle
Where can I find and download the Styles I purchased?
See all 16 articles
Payment
Having issues with your payment?
How to update, add and remove payment methods
What payment methods are accepted in Capture One web store?
Why is my subscription deactivated?
How to switch to another subscription plan?
Supported currencies
See all 7 articles
Activation Errors
Activation error: The provided email does not match the email in your customer profile
Frequent sign-in requests on Windows 10/11: how to fix
Could not activate because the upgrade limit is exceeded
Activation Limit Exceeded
License activation errors
Activation issue on Windows 10 or 11: signing in fails or the pop-up will reappear right after the sign-in
See all 10 articles
License Policy
How do I find my Capture One license key?
How many computers can I install Capture One on?
How to cancel 7-day free trial of Capture One
How to cancel your Capture One subscription
How do I know which version I am eligible for?
How do bug fixes work?
See all 14 articles