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  2. Activation & Purchases
  3. Activation Errors

Activation Errors

  • Activation error: The provided email does not match the email in your customer profile
  • Frequent sign-in requests on Windows 10/11: how to fix
  • Could not activate because the upgrade limit is exceeded
  • Activation Limit Exceeded
  • License activation errors
  • Activation issue on Windows 10 or 11: signing in fails or the pop-up will reappear right after the sign-in
  • Can’t write to the directory where the license file is saved
  • Can’t get hard disk ID (serial number)
  • Could not query profile because no data was received from the server
  • Capture One cannot be activated as the license code could not be verified by server
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