Activation error: The provided email does not match the email in your customer profile

Comments

5 comments

  • Bernd Gossler

    Dear Ms. Lily,
    I had a problem changing my email address in my account.
    I have 3 active email addresses: bego@posteo.org, kabego@posteo.de, kabego@kabelmail.de and wanted to change the original address bego@posteo.org to kabego@posteo.de.
    That did not work and used the third address kabego@kabelmail.de.
    Unfortunately I don't have access to my account.

    Can you help me please and restore the origin?
    Thanks a lot.

    My license for Capture one 20 (for Sony) is from January 2020, 31th

    Sincerely yours

    Bernd Gossler

    Imbuschstr. 4, D-90473 Nürnberg

     

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  • Lily

    Hi Bernd,

     

    Thank you for your comment.

    I have submitted your request to the Support Team.

    They will provide you with updates on the case soon.

     

    Best regards,

    Lily

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  • Mauro Manca

    Ich habe einen neuen iMac und kann mich nicht mehr einloggen. 

    Könnten sie mir Bitte helfen?

     

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  • Dominique Visocchi

    Dear Ms. Lily,
    I had a problem changing my email address in my account.
    I have 2 active email addresses: dvisocchi@mac.com, dominiquevisocchi@gmail.com and I would like to change the active product I acquired to dvisocchi@mac.com


    Unfortunately I can have access to my account on dvisocchi@mac.com but I can't see or update the product I'm using. When using the Gmail account I see the product key but obviously can't change any product.

    I acquired a yearly subscription back in August this year.

    Can you help me please and ?
    Thanks in advance.

    Dominique

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  • Lily

    Hi Dominique,

    As far as I see, you have a Capture One Fujifilm subscription tied to your gmail account.

    Meanwhile, you use another e-mail for FastSpring.

    Please note that subscriptions cannot be upgraded like perpetual license.

    Please let me know whether you want to change your subscription or do you want to use the same e-mail for both FastSpring and license key activation?

     

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