Activation error: The provided email does not match the email in your customer profile



  • Bernd Gossler

    Dear Ms. Lily,
    I had a problem changing my email address in my account.
    I have 3 active email addresses:,, and wanted to change the original address to
    That did not work and used the third address
    Unfortunately I don't have access to my account.

    Can you help me please and restore the origin?
    Thanks a lot.

    My license for Capture one 20 (for Sony) is from January 2020, 31th

    Sincerely yours

    Bernd Gossler

    Imbuschstr. 4, D-90473 Nürnberg


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  • Lily

    Hi Bernd,


    Thank you for your comment.

    I have submitted your request to the Support Team.

    They will provide you with updates on the case soon.


    Best regards,


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  • Mauro Manca

    Ich habe einen neuen iMac und kann mich nicht mehr einloggen. 

    Könnten sie mir Bitte helfen?


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