I have tried to activate Capture One with a license code on my new computer and I get the error "Activation Limit Exceeded". What does that mean?
This error message appears when you have already reached the limit of available activations per your license.
The number of available activations depends on the type of license
NOTE: If you have purchased the license before, the number of activations will be the same for you as at the time you purchased the license.
NOTE: New users who purchase Capture One 20 + 21 starting from November 17, 2020, will receive the Capture One 21 license key which can activate Capture One 20 as well. Thus, the number of available activations will correspond to Capture One 21.
Capture One Pro perpetual license
Capture One 21 and later versions - 2 activations
Capture One 10-20 - 3 activations
Capture One 6-9 - 2 activations
Capture One Pro subscription
Capture One Pro 21 - 2 activations
Capture One Pro 20 - 3 activations
Capture One Pro 12 and previous versions - 2 activations
Brand version perpetual license
Capture One 21 - 1 activation
Capture One 20 and previous versions - 2 activations
Brand version subscription
Capture One Fujifilm / (for Sony) / for Nikon 21 - 1 activation.
Capture One Fujifilm / (for Sony) 12, 20 - 2 activations.
Capture One for Nikon 20 - 2 activations.
Capture One Express Sony / Fujifilm
Starting from Capture One 20, a license key is required to activate Capture One Express. Each license provides only 1 available activation.
5-seat, 10-seat licenses, and even up to 15-seat multi-user licenses are available in our e-shop. You can also purchase them from Phase One partners. To find the nearest partner of ours, please visit the Partner Locator page.
Deactivating Capture One
Each machine produces a unique identification number on our servers. Therefore, when a new machine is purchased, the operating system is reinstalled, the hard drive is rebuilt, or other major hardware changes occur, your computer can be identified as NEW in our database. This creates a need for re-activation.
To solve this issue effectively, you can deactivate a computer you are no longer using for running the Capture One software. Check the detailed instructions for deactivation in this article.
If you no longer have access to the machine that you need to deactivate, you can reset individual activations or entire licenses remotely. Check this article for more details.