All in One bundle

Overview

In May 2023, we launched the All in One bundle, available monthly or yearly on our web store or through an Apple subscription in Capture One mobile. This bundle provides access to the entire Capture One Ecosystem, including Capture One Pro on desktop, Capture One mobile for iPhone and iPad, Capture One Live Unlimited, and priority support. It encompasses current and future products at no additional cost, offering a comprehensive workflow solution for professional photographers, enhancing efficiency and creative output.

This article contains the following sections:

• What is All in One
• How to get All in One
  • New customers purchasing All in One
  • Switching from a Capture One mobile subscription to All in One
  • Switching from a Capture One Pro subscription to All in One
  • Switching from a Capture One Pro perpetual license to All in One
  • Switching from a Capture One Pro trial to All in One
• Cancellations and refunds
• FAQ

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What is All in One

The All in One subscription grants access to all Capture One products:

• Capture One Pro for desktop.
  As a subscriber to All in One, you will always have access to the latest version of the software, which means that you do not have to purchase an upgrade as long as you hold your subscription.
• Capture One mobile.
  Available on both iPhone and iPad, get the shot you need by connecting your camera and shooting right into your mobile device – instantly being able to view, edit, and share your images.
  
• Capture One Live Unlimited.
  Normally available as an add-on to your Capture One desktop license, Capture One Live is included under the unlimited plan in your All in One subscription, meaning you will be able to share as many live session as you need.
• Priority Support.
  As an All in One subscription holder, you are guaranteed a faster response time - of 12 hours on average - from our Customer Support team.

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How to get All in One

New customers purchasing All in One

New users of Capture One can initiate a monthly or yearly plan through our web store or through Apple in the Capture One mobile app as soon as they launch it.

After purchasing the All in One bundle, you will receive an email containing a confirmation and your Capture One Pro desktop license key. For instructions on how to activate Capture One Pro, see How to activate Capture One, ensuring you use the same Capture One account used for purchasing the All in One bundle.

To access Capture One mobile on your iPhone and iPad, sign in with the Capture One account associated with your All in One bundle.

Note that when purchasing through Apple, you will be asked to link your Capture One account to your Apple ID. Pay attention as Apple handles subscriptions, preventing changes to connected Capture One accounts. To switch Capture One accounts, cancel your subscription, wait for it to expire, then start a new one with the new Capture One account:

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Switching from a Capture One mobile subscription to All in One

Existing Capture One mobile subscribes can initiate a monthly or yearly All in One bundle plan through our web store or upgrade through Apple in the Capture One mobile app.

To switch to All in One through our web store, follow the steps below:

1. Initiate a monthly or yearly plan through our web store.
2. In Capture One mobile on your iPhone and iPad, sign in with the Capture One account associated with your All in One bundle.
3. Switching to All in One will not automatically cancel your Capture One mobile subscription acquired through Apple and you must cancel it separately. For instructions see Capture One mobile Subscription Cancelation and Refunds.
4. After switching to the All in One bundle, you will receive an email containing a confirmation and your Capture One Pro desktop license key. For instructions on how to activate Capture One Pro, see How to activate Capture One, ensuring you use the same Capture One account used for purchasing the All in One bundle.

To upgrade to All in One through Apple in the Capture One mobile app, follow the steps below:

1. In Capture One mobile on your iPhone or iPad, tap the profile button at the top left corner of the screen to access the Settings screen:
   
2. Tap Upgrade:
   
3. After upgrading to the All in One bundle, you will receive an email containing a confirmation and your Capture One Pro desktop license key. For instructions on how to activate Capture One Pro, see How to activate Capture One, ensuring you use the same Capture One account used for purchasing the All in One bundle.

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Switching from a Capture One Pro subscription to All in One

You can use the switch feature directly from your Capture One account.

When switching from Pro to All in One, your desktop license key and subscription term dates remain unchanged, and there's no need for reactivation. You can seamlessly continue your workflow. To access Capture One mobile on your iPhone and iPad, sign in with the Capture One account associated with your All in One bundle. Note that switching to All in One will not automatically cancel your Capture One mobile subscription acquired through Apple and you must cancel it separately. For instructions see Capture One mobile Subscription Cancelation and Refunds. Paid Capture One Live add-on will be automatically canceled to avoid duplicate charges.

The switch option is only available for non-expired single-user Capture One Pro subscriptions. Note that it's only possible to switch between Monthly to Monthly or Annual to Annual payment types. Capture One Pro (Annual) can be switched to Capture One All in One (Annual), and Capture One Pro (Monthly) can be switched to Capture One All in One (Monthly).

It is possible to use a promotional coupon code to receive a discount on the switch (if one is available to you).

To switch to All in One, follow the steps below:

1. Log in to your account on captureone.com
2. Go to Plans & services management and find your subscription.
3. Under your subscription, find the Switch your plan pop-up section displaying the new price:
   
4. Click Switch to All in One and review the product description, changes in payment conditions, and the amount you will be charged.
5. Upon hitting Pay, an additional fee will be charged based on your subscription billing cycle.
6. After successful payment, a green confirmation message will appear:
   
7. If switching fails, a red message will prompt you to check/update your payment details. We are working on improving this message, as it is not always associated with payment details. If you can't switch under your account, it might be because you have a different type of license, such as a perpetual license or a multi-user or Enterprise product, or you purchased an old subscription (4+ years) through our previous payment platform, or you have a subscription with a lifetime discount, or you have a brand-specific subscription (Nikon, Fujifilm, or Sony) that was discontinued in 2022. If your subscription isn't eligible for the switch, you'll need to cancel it and get All in One as a new product:
   

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Switching from a Capture One Pro perpetual license to All in One

Based on your last order date, you're eligible for a discount on the All in One bundle. For details, see Capture One Loyalty Program - I have a perpetual license for Capture One Pro. You will also get to keep your Capture One perpetual license after switching to All in One as per our License Policy. For details, see All about perpetual and subscription licenses. Feel free to reach out to us for assistance.

To switch from a Capture One Pro perpetual license to All in One bundle, initiate a monthly or yearly plan through our web store. Once you've obtained All in One and received your new Capture One Pro desktop license, follow the steps below:

1. Deactivate your current Capture One Pro perpetual license, see as described Deactivating Capture One.
2. Relaunch Capture One Pro and activate it using the instructions provided in How to activate Capture One, ensuring you use the same Capture One account used for purchasing All in One.

To access Capture One mobile on your iPhone and iPad, sign in with the Capture One account associated with your All in One bundle.

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Switching from a Capture One Pro trial to All in One

To switch from a Capture One Pro trial to All in One, initiate a monthly or yearly plan through our web store. Once you've obtained All in One and received your new Capture One Pro desktop license, follow the steps below:

1. Deactivate your current Capture One Pro perpetual license, see as described Deactivating Capture One.
2. Relaunch Capture One Pro and activate it using the instructions provided in How to activate Capture One, ensuring you use the same Capture One account used for purchasing All in One.

To access Capture One mobile on your iPhone and iPad, sign in with the Capture One account associated with your All in One bundle.

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Cancellations and refunds

If subscribed through the App Store, on your mobile device go to:
Settings > Your name / Apple ID (at the top of the Settings screen, as of iOS 17.3) > Subscriptions > Capture One > Cancel Free Trial/Subscription.

For more information on cancelling subscriptions, see Apple Support. For refunds made through the App Store, contact Apple.

If you purchased your All in One subscription through the Capture One web store, please see this article.

Our refund policy can be found here.

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FAQ

• Switching between subscriptions does not affect your Loyalty status.
• Your subscription to Capture One Live Unlimited will be automatically canceled when you upgrade to the All in One subscription, as it's included in it, and your existing Live sessions will remain accessible.
• Your current billing cycle will stay the same if you upgrade in the middle of it. You'll be charged the price difference between your current subscription and the new one when you switch. For example, if you have 6 months left on an Annual subscription, you'll be charged the difference for 6 months of the All in One subscription. If you have 10 days left on a Monthly subscription, you'll be charged the difference for 10 days of the All in One subscription.
• There's no automated process to switch back from All in One to a Capture One Pro subscription. If you want to revert to Capture One Pro, you'll need to cancel your All in One bundle, wait until the end of your contract period, and then get a new subscription.

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