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Upgrading to All in One / Capture One Studio

Denis Huk
  • Updated

Depending on which subscription you have, you have the option of upgrading from your current product to another one.

 

 

Upgrading from within Capture One

With the release of Capture One 16.4.6, we introduced the option of upgrading your plan from within the software.

To do this, click on "My Capture One" on the top-right corner, then select "Upgrade your plan".

You will be able to switch from Capture One Pro to either All in One or Capture One Studio, or from All in One to Capture One Studio.

You will be presented with the price listings for the different plans and will have the option of inserting a voucher and redeeming any promotional offer you are eligible to.

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Once you've chosen, you will be presented with an overview of changes to your current subscription as well as the subsequent payment amount. Both your billing cycle and license key will remain unchanged. Click on PAY.

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Once the payment goes through, a window will appear confirming the switch to your new plan. Click on Continue

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Congratulations, you have upgraded your subscription: Your working environment will change accordingly, and you will be presented with a welcome guide to make the change as seamless as possible.

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Upgrading from Capture One Pro to All in One

  • Log in to your account on captureone.com
  • Go to “Plans & services management” and find your subscription.
  • Under your subscription, you will see a pop-up section called “Upgrade your plan” with the new price that you will be paying monthly if you decide to switch.

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  • When you click “Upgrade to All in One” – you will be prompted with a pop-up with the product description, changes in your payment conditions after you move to the new plan, amount you will be charged etc.

  • If the payment goes through without issues – you will see the following message in green:

  • If you see the following message in red – it means that the upgrade did not happen, and that you should check / update your payment details:

 

Upgrading from Capture One Pro to Capture One Studio

  • Log in to your account on captureone.com
  • Go to “Plans & services management” and find your subscription.
  • Under your subscription, you will see a pop-up section called “Upgrade your plan” with the new price that you will be paying monthly if you decide to switch.

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  • When you click “Upgrade to Capture One Studio” – you will be prompted with a pop-up with the product description, changes in your payment conditions after you move to the new plan, amount you will be charged etc.

  • If the payment goes through without issues – you will see the following message in green:

  • If you see the following message in red – it means that the upgrade did not happen, and that you should check / update your payment details:

Switching from All in One to Capture One Studio

  • Log in to your account on captureone.com
  • Go to “Plans & services management” and find your subscription.
  • Under your subscription, you will see a pop-up section called “Upgrade your plan” with the new price that you will be paying monthly if you decide to switch.

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  • When you click “Upgrade (7-day free trial)” – you will be prompted with a pop-up with the product description, changes in your payment conditions after you move to the new plan, amount you will be charged etc.

  • If the payment goes through without issues – you will see the following message in green:

  • If you see the following message in red – it means that the upgrade did not happen, and that you should check / update your payment details:

 

Important

  • Once you hit “Pay”, you will be charged with an extra fee, depending on where on the subscription billing cycle you currently are.
  • If you already have a paid Capture One Live add-on, hitting “Pay” will automatically cancel the add-on, making sure you are not paying for the same product twice.
  • If you already have a Capture One mobile subscription, switching to All in One will NOT cancel it, so you will need to make sure to cancel it from your account. You can find instructions here: How to unsubscribe.

 

FAQ

Who is eligible for the upgrade?

Please, note – you won’t be able to change your subscription payment type while upgrading: it’s only Monthly à Monthly, or Annual à Annual.

 

Why don’t I see the option to upgrade under my account?

There could be multiple reasons, including:

  • You own a perpetual license or a multi-user or Enterprise product.
  • You own an old Capture One Pro subscription (4+ years), originally purchased through our previous payment platform.
  • You own a subscription with the lifetime discount.
  • Your was started as a brand one (Nikon, Fujifilm or Sony) (product discontinued in 2022).

If you own a subscription not eligible for the upgrade, you will need to cancel your existing subscription, and to get All in One or Capture One Studio as a new product.

 

How does this affect my Loyalty status?

If you switch between subscriptions, you will retain your loyalty status.

 

I already have a subscription for Capture One Live Unlimited. What happens to that?

We will automatically cancel your subscription to Capture One Live Unlimited as it is included in both All in One and Capture One Studio. You will no longer be charged for it and do not need to take any action. Any existing Live sessions you have will continue to be available.

 

How will my current billing cycle be affected?

If you select to upgrade in the middle of the billing cycle, after the completion of the upgrade, the existing billing cycle will remain the same and the same payment information will apply (therefore you will not be asked to provide any additional billing data). During upgrade, an extra charge (or refund) occurs immediately, and you pay the difference in the price based on the remaining period until the end of the current billing cycle.

 

How much will I be charged?

Once you upgrade, you will be charged the difference between the cost of the new subscription and your current subscription. For example:

I am on an Annual subscription with 6 months left:

  • I will immediately be charged: (Cost of 6 months of All in One subscription) - (Cost of 6 months of Capture One Pro subscription)
  • On my next renewal date I will be charged the price of an annual All in One subscription.

I am on a Monthly subscription with 10 days left:

  • I will immediately be charged: (Cost of 10 days of All in One subscription) - (Cost of 10 days of Capture One Pro subscription)
  • On my next renewal date I will be charged the price of a monthly All in One subscription.

 

Can I use a coupon code while upgrading from one product to another?

You can add your coupon prior to making the switch. The voucher only applies to the first payment. For the rest of the automatic renewals, the price will be at the standard rate.

Take a look at: Voucher Codes - usage and policy: When upgrading from one subscription to another.

 

Will I be able to revert if I change my mind?

There is currently no automation for downgrading your subscription. If you decide that you want to reverse the upgrade and get back to your previous product – you will need to cancel your current subscription, wait until the end of your contract period and then get a new subscription.

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