'An email was sent with instructions for accessing your account' but you cannot access your Order History

This is the scenario you may face when your purchasing email address (the one you put in at the check-out) and Capture One profile email differ.

If this is the case, when you attempt to access the Order History from Capture One account:

You will be asked to log in with the email that you used during the purchase:

If the email you insert doesn't have orders associated with it, you will see this message, but won't be able to log in:

Although the message is misleading, it actually indicates that there are no purchases ever made with the email you put in.

Keep in mind, that if you pay with PayPal, then the order will result under your PayPal email.

The reason for this is that FastSpring, which is our billing platform, and Capture One accounts are separated from each other and do not share databases.

That's why, when you use a certain email at the check-out, your order will be linked to this email address in FastSpring system. While you will be asked to create a new account upon your first activation of Capture One. These two accounts can either match or not, depending on what email you choose to use.