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Activity overview

Latest activity by Irina
  • Irina created an article,

    How to switch to another subscription plan?

    In order to switch from one subscription plan to another (from monthly to annual prepaid or vice versa), simply cancel your current subscription and, thereafter, start a new one by obtaining it in ...

  • Irina created an article,

    How do I cancel my Capture One subscription?

    You have full control of all settings within your subscription. If you do not want to prolong a contract period for another month or year, you can cancel the subscription directly from your Capture...

  • Irina created an article,

    Why is my subscription deactivated?

    There are several instances where a subscription license might get deactivated and the license key might eventually show up as invalid:   Case 1. The payment does not go through When your subscript...

  • Irina created an article,

    All about perpetual and subscription licenses

    IMPORTANT: From February 2023, we will be making changes to the way licenses work. Please read more about these changes here. Capture One offers perpetual and subscription licenses for users. The d...

  • Irina created an article,

    How many computers can I install Capture One on?

    The number of workstations you can activate Capture One on depends on your license type. Capture One licenses may have 1 and more activations (also known as "seats"). This number indicates how many...

  • Irina created an article,

    How to update, add and remove payment methods

    The 'Account Details and Payment Methods' tab under the Order History section houses your account information. Here, you can add, update or remove your payment methods. To get to this management po...

  • Irina created an article,

    How do I go back to the default settings?

    QUESTION I do not like my customized software settings. How do I go back to the default settings?   ANSWER In order to return to default settings, please go to Capture One -> Preferences (macOS) or...

  • Irina created an article,

    How to check your orders, invoices, and change your payment information

    The 'Order History' section of your Capture One account stores all the information about your purchases made in our web store. If you buy from a reseller, your order will not be displayed in this s...

  • Irina created an article,

    How can I get my invoice updated?

    Please submit your request to the FastSpring Consumer Support:   1. From the support topics, select Billing, Refunds, or Cancel Subscription -> Update invoice.   2. Then click on the Contact Consum...

  • Irina created an article,

    How do I get the VAT/tax refund?

    VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card, PayPal, or Amazon Payments.   Please submit your request to the FastSpri...