NN635380420793817651UL
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Are you on V8.3.3 ?Perhaps if you can't wait for support and you need to continue working ... I'd suggest that you consider downgrading to a previous version that will recognise your tethered Nikon...
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Thank you for your kind reply Michel, As I am shooting jewellery and am literally ' painting with light ' with a fill-in hand mirror (up inside the light tent) at the moment of exposure (to get the...
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P.s Downgraded from 8.3 eventually several versions later at 8.0 the problem appears to resolved 😎
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Thank you for your much appreciated reply - unfortunately the support function is still not working correctly 😲 I did also contact Phase One by FaceBook to let them know !