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Capture One Pro (16.3.6) Release Notes

Comments

15 comments

  • uwe stolten

    please for urgent help,
    After I have downloaded this update as a trial version and installed it properly, the program opens with: lets get starts .. show the world..log in..autenthication complete .. you may close this windows now.
    However, Capture One will not open afterwards. I have checked it with relevant recommendations from the above. Tried Capture One Support tips and nothing helped.
    And now even worse, reinstalling the previous versions shows the same process: new Let get started, enter activation... Capture one doesn't open.
    I am now in a terrible situation because I have to deliver a commissioned work to a customer today, February 22nd, 2024.
    Please ask for your help.
    Many thanks in advance.
    Uwe Stolten

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  • uwe stolten

    As an addition to my previous comment asking for support: I use Capture One 16 on Windows 10.
    Uwe Stolten

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  • uwe stolten

    in addition to the previous comments:
    I'm asking for your support here on this website
    My attempts to accommodate this in your dupport have failed. The link there kept getting interrupted before the question could be sent.

    Uwe Stolten 

     

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  • uwe stolten

    Another addition to the above topic before you ask: After the window is closed and the license code is entered and sent, the input table disappears and nothing happens anymore. Capture One doesn't open. The same thing happens if you try the trial version as an alternative to activate .
    Uwe Stolten

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  • Denis Huk
    Admin

    hey uwe stolten, you can try creating a new OS user and installing Capture One there. this is close to a clean, fresh OS installation, which eliminates some of the factors that can cause Capture One to not work well.

    otherwise, please try using a different web browser or a different device (phone/tablet) to request support at https://support.captureone.com/hc/en-us/requests/new

    contact me if that fails and i'm not 100% sure, but i think i can try to create a support ticket for you.

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  • FirstName LastName

    Imported my first HIF + RAW files from Fujifilm X100VI into Capture One. in the Import window, looks like I can't see the HIF files but capture one does import them when I select the respective RAW (same name).

    There is no separation on the catalog tho, neither I can filter for "HEIF" format.

    Help? ahah 

     

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  • Olivier Hericord

    can't import heif files from my x100v while my mac can read it perfectly ... too bad it's so much better thant jpeg 

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  • uwe stolten

    Denis,

    I haven't been able to work in capture one for 3 weeks now. The program continues to behave as described above when you log in, you get the window for entering the license key, enter the valid key, press activate, the window closes... and nothing happens.
    I have to assume that this has been occurring since February 14, 2024, which was the day on which Windows 10 made program updates. After I downloaded update 16.3.6 on 15.02024, Capture one can no longer be opened. Likewise all other versions that require online opening.
    Please urgently for help. Otherwise I'll have to look for another SW. I'm currently working with DXO.
    I tried everything I could find that pointed to this behavior. without result.
    I have already had a total of four Windows experts investigate. The Windows updates in question cannot be uninstalled and complaints regarding this cannot be made. at Microsoft were not taken into account.
    Many thanks in advance.

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  • uwe stolten

    Denis,
    addition to my last comment:
    There must be a way to activate the program offline. At these latitudes I often travel in areas without an internet connection.
    Greetings and many thanks in advance for your speedy help

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  • FirstName LastName

    I have a Sony A7IV. Sony A7IV can save images in those formats: RAW, JPEG, and HIF. HIF is quite useful, due to it has smaller size compared to JPEG. But Capture One can not read HIF files. My Mac and Adobe Bridge (a free tool for sorting) can. Looks like I need to convert all my HIF files to JPEG via Adobe Bridge before working with Capture One. Very annoying workaround.

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  • uwe stolten

    Hallo,

    I was expecting earlier news. I now have to demand that you send me a solution as soon as possible, at the latest in the next 8 hours, with the result that I can activate this software without having to do anything on the internet. I paid for it, it's my property and I want to use it. If I hadn't already invested hundreds of hours of learning into Capture One, I would have switched to another sw brand after this incident.
    How can one come up with such an absurd idea of immediately putting an internet padlock on a sold product and denying the buyer the use of his property? The Internet is increasingly having errors and it's not getting any better.
    I ask again for a solution to manually activate the
    Software.
    Uwe Stolten

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  • uwe stolten

    Please and thank you very much in advance ..

    Kind Regards Uwe Stolten 

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  • uwe stolten

    Great customer service is what I call it....no response to any inquiries yet...can one still have hopes...this is about activating Captore One offline. If I don't hear from you within 12 hours, I will contact your management.
    Greetings Uwe Stolten

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  • Denis Huk
    Admin

    FirstName LastName, only 8 bit heif/heic images are supported

    Olivier Hericord only 8 bit heif/heic images can be edited, if you encounter what you believe to be a bug, contact our support team by clicking here

    uwe stolten i can see you have no open support tickets, please create one by clicking here

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  • uwe stolten

    That's all that capture one offers me in response after 2 weeks of waiting. Pretty arrogant behavior old young.
    I will then open a support ticket. But I would still like to contact your superiors regarding your service
    Greetings Uwe Stolten

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