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All My Shoot Session Files DISSAPEARED Right Before My Eyes

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11 comments

  • Ian Wilson
    Moderator
    Top Commenter

    You didn't have composition mode switched on did you?

    https://support.captureone.com/hc/en-us/articles/360013827377-Taking-test-shots-in-the-Composition-mode 

    Ian

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  • suzanne clements

    Hi Ian Wilson

    I wasn't in composition mode. There would be at least one file still there if it had been in composition mode, correct? Once it blinked, absolutely no files existed in the shoot.

    I found the deleted RAW files in the "safety net" folder on the backup drive too, so another indicator I was not in composition mode (also no icons on the screen while shooting). I wonder if somehow that composition mode ability is what allows the software to delete all the session files.

    But again, I wasn't in that mode.

    Also, to be clear, all the folders were empty, Capture, Selects, Output, Trash 100% empty so they also didn't somehow move to another folder. I searched the entire computer and external drives.

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  • Ian Wilson
    Moderator
    Top Commenter

    Then the next thing it might be worth checking is whether session is set up correctly. 

    The standard session folders will look like this in the Library tool. 

    They should look like this in the System Folders section of the tool.

    If they don't have those icons next to them, then Capture One has got some other folders set as Capture etc. Worth checking?

    Ian

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  • suzanne clements

    Ian Wilson I've been using captureOne since 2012 :) So yep! It was set up correctly. The software deleted my files. This has happened to me two times in my tenure with the software. Once many years ago (just like the link provided in my first post) and then again while on set with clients Thursday.

    Also, I did a search for the files that disappeared right in front of me... as I was watching... they vanished from the session entirely. The only place they were found was in the "safety net" folder in my back up software which saves DELETED files. :) As in, the software deleted them. They were not being saved to some mystery folder that I didn't intend to save to. They were deleted.

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  • Ian Wilson
    Moderator
    Top Commenter

    Well it was worth checking. 

    I don't know why it would happen, but presumably you can restore them from the CCC safety net.

    Ian

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  • OddS.

    > suzanne clements: I found the deleted RAW files in the "safety net" folder...

    As I am ignorant when it comes to Mac and also the Carbon Copy Cloner, could you explain the likely chain of events if mirror mode CCC by accident happened to be pointed to an empty source folder and a Capture One target folder?

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  • suzanne clements

    OddS. Carbon copy cloner basically does a copy and paste from the source to the destination. It doesn't replace anything on the destination drive except for what you're having it copy over if you change what's on the destination drive... if you delete something, Carbon Copy Cloner will remove those files as well (but then puts them into the "Safety net" folder). 

    A little workflow information. The day before a client shoot:

    1. I format the external hard drives (or remove past shoots)
    2. Then set my source and destination drives in Carbon Capture Cloner
    3. Set up my backup frequency
    4. I set up my shoot in Capture One, including:setting up my naming convention and Capture Pilot Server name
    5. Lastly, I do a test back-up on Carbon Copy Cloner and confirm on the backup drive that everything matches.

    This way on shoot day all I have to do is plug everything in and get going.

    When the files blinked out I was a little over an hour into the photo shoot and up to that point everything was working as expected.

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  • OddS.

    > suzanne clements: ...if you delete something, Carbon Copy Cloner will remove those files as well 

    Does CCC remove those files as a response to the action (event) that deletes the files or as a followup of a CCC "sync check" that detects target is not in sync with the source?

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  • suzanne clements

    OddS. At the time of the shoot the backup was running every hour, so I believe it detects the target is not in sync with the source.

    I'm going to do some testing having CCC actively monitor the source and backup whenever there's a change.

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  • OddS.

    > suzanne clements: ...I believe it detects the target is not in sync with the source

    If so, CCC works like other software I know. If CCC for some reason, detects an empty source, it would delete files on the target, right?

    CCC could have detected an empty source because something deleted the source files. I understand you think Capture One deleted the source files. I wonder if there may be other explanations. Human error comes to mind, but there could be other suspects. CCC itself, unstable system or unreliable source disk may be more far fetched, but still possible.

    My suggestion would be to play it safe(r) by setting up CCC to copy rather than mirror. When all done, close CCC, Capture One and other processes you may have had running (web browser, mail program, chat programs...). Verify that the source and target have the content you expect. Run CCC in mirror mode to clean up the target. If that ever fails, you have a shorter list of suspects.

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  • suzanne clements

    OddS. I just don't know how human error could have telepathically deleted all the session data while I stood there and watched them blink out. Yes, I was just about to click on another asset in the shoot, it's possible that I may have clicked or double clicked the asset as it blinked out, but if it's that easy to delete everything in a session I'd think this would happen more often.

    Even if you intentionally "delete" files in a session they go to the Trash folder (the first place I checked).

    Plus this is the second time this has happened to me now. The first time was probably close to 10 years ago, likely long before I was using CCC.

    I'll take a look at my CCC options, but there's definitely something funky going on. :( 

    Definitely not using those HD's again either just in case, but weird, just weird. I've been shooting with this setup for years... and then *POOF* 

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