Canon R5 tether problems with C21
Hi , has anyone been having problems with tethering a Canon R5 with C21 or newer versions ?
(using tether tools USBc and USB c to A with adapter cables, Mac OS Monterey)
Just this year I've been having problems , often saying camera busy, camera won't attach or drops out really frequently, then will not attach any more.
The previous year it's been fine , with same set up , haven't done any updates , nothing has changed. A brand new cable worked fine for a week now its back to connecting 1 in 8 times. or sometimes not at all.
I'm not sure if this is a Canon issue or C1 or Mac . the cables are fine when connected to hard drives.
I've tried using the canon tether lock to secure cable , no difference either.
It used to connect every time really quickly , now it takes 1 minute to think than poss connect or try to. It like it's trying to but cant complete the sequence / protocol.
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It's possible that the issue you are experiencing with tethering your Canon R5 with Capture One or newer versions could be caused by a number of factors. One potential culprit could be a software or firmware update that may have altered the way in which your camera communicates with your computer. Another possibility could be a hardware issue, such as a damaged USB port or cable.
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We use R5s with 21 all the time , everyday and have no tethering issues. the key is a good quality tether cable. So far, the best results are the cables from Area51. Expensive ($140 each) but they will give you sanity. Nothing worse than a shitty connection .
good luck
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Thanks guys, are you both using the tether lock from canon ?
I had no problems at first using it , but now it appears to be breaking my cables . so trying without .
Which is probably causing some disconnects , as the canon usb c port has a bit of play in it.
But also Capture One is flaming out as well. Sometimes once there's been a couple of physical cable disconnects , cap one will not connect again. its like it gets stuck in a loop in software connect,
It's strange it is trying to connect but , won't , only when I turn off camera will then connect for split second.
I've tried 3 different cables (tether tools) and its pretty random , apart from always happening when you need to shoot, always connects fine during the test shot ! as soon as models are on set it bugs out.
I just updated to C23 , and similar , a bit more consistent , but check all these error messages out . Sometimes C23 cant find the capture folder too .
Compared to a couple of years ago this set up is not reliable.
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This is from a couple of hours , and continued doing this all day. I had to turn off camera remove battery , check cables , turn off Cap one , reboot .
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Hey Steve, did you get to the bottom of this? I’m having the exact same error messages!
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Yes - tuned out the usb port on myR5 was damaged and was loose from the main board . Repair centre resoldered it back on and has been generally fine . ( with the usual a few times per shoot that it won’t tether straightaway when laptop has slept or camera turned off . Which case removing the battery or relaunching Cap one fixes it. Occasionally still get can’t find capture folder , again restart fixes this )
At first the repair centre said it will need a new main board £600.
They did comment that they are doing more repairs of R5s than any other older 5 series , and that they are much more complicated and not as robust . And more expensive to repair.0
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