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Question on Perpetual Licence Changes.

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9 comments

  • BeO
    Top Commenter

    There are quite a few discussions in some forum topics or in the original articles from C1 in the FAQ section from disappointed users. Yes, it is absurd.

    There will be a few bug fix updates (or maybe zero), but as soon as C1 decides to put a new feature into such an update release you'll not be entitled or able to activate it with your license key unless you again buy a new v24 license. Because there is a new feature in it.

    Yes, absurd. No new feature is something I can live with, but no bug fix releases I can't, especially with the level of quality of C1 software releases.

    It is even more absurd given the bad track record of C1 quality of new releases.

    4
  • John Friend
    Top Commenter

    Yeah, this policy alone makes me far less likely to ever buy a  C1 perpetual upgrade.  Absolutely nuts.  Clearly finance people making decisions like this, not customer or product people because this is NOT how you take care of your paying customers or assure you have a high quality product.

    2
  • DCT Imagery LLC

    John Friend, It's easy as hell to keep me happy and paying for the new versions. They just need to honor their word when I pay for C1 24 and continue updating until the next version. I swore off paying Adobe because I hate the "software as a service" model, but this is even worse in my opinion. If you are going to charge me almost three years the cost of another service, but not offer me the full feature list for that service, then don't even bother continuing. Just shut down. I hate Adobe with a passion, but I am very strongly considering going back to LRClassic because of this terrible decision and the corner PhaseOne and the C1 team are putting us in.

    4
  • Robert Morin

    From what I understand, C1 23 is the last version anyone is going to be able to buy.  Anyone wanting a more recent version will have to pay a monthly or a yearly lease.

    If this is so, it also means C1 23 is the last version I will ever use.

    Also, I wonder if they'll at least provide updates to handle new cameras or lenses... or if that's going to be their way to coax people to lease quicker than otherwise wanted.

    1
  • John Friend
    Top Commenter

    Robert Morin

    I don't believe your understanding is correct.  You can, at any time, buy a perpetual license to the now current version of C1.  That will be true for future updates.  Whether those updates are called C1 24 or not, we don't really know - but that's just semantics whatever it is called.  But, you can buy a new perpetual license to whatever the current version is.  And, per the "loyalty" program, you may or may not have to pay full price for that new license depending upon your recent purchase history.

    I do not believe there is any intention to provide updates for new lenses or cameras.  With pretty much all photography software makers, you get only what you buy in this regard and maybe for a short time afterwards, you might get updates to that specific version (though C1 seems to not even be offering that).  So, it appears you only get lens/camera support for whatever is in the version you buy at the time you buy it.  New cameras/lenses will require a purchase of a newer version.

    0
  • Robert Morin

    John Friend...  That would be one of these occasions where I'd be happy to be wrong!

    1
  • John Friend
    Top Commenter

    Robert Morin

    At the extreme, as long as Capture One is still selling perpetual licenses (which they claim they will continue to do and are doing now), you will be able to buy a new perpetual license as if you were a new customer - regardless of their upgrade policy.  And, since their upgrade pricing is pretty crummy, this is practically what you have to do anyway. 

    C23 new perpetual licenses are for sale right now, either via the C1 website or from retailers like B&H.  About a month ago, B&H and Adorama both had a sale for a new C23 perpetual license for $179 (it's now back to $299).  Assuming C1 still offers sales from time to time (probably whenever sales for a quarter needs a boost), that may be the best way to acquire an upgrade.  It's odd that buying a new license may be a better deal than their actual "upgrade" process, but if that's really the case, then that's how you play the game.

    1
  • DCT Imagery LLC

    John Friend, 

    I wouldn't even mind shelling out $299 each time they come out with a new edition. I just don't want to be punished by being loyal to the company and buying the next edition's perpetual license early missing out on future updates for that same version. 

    Would love it if a C1 employee or rep could elaborate on this and confirm whether or not I would continue to get feature updates to C124 after my purchase. 

    2
  • Stefan Sipl

    Unfortunately, Capture One doesn‘t care what customers think or want.

    0

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