Skip to main content

⚠️ Please note that this topic or post has been archived. The information contained here may no longer be accurate or up-to-date. ⚠️

black browser when i start to correct the picture in capture one 21

arie jonkman

Hi,

When i put a picture in the browser its ok. But as soon i start to correct the picture does not matter what my browser show no picture anymore. Its black.

Its happens suddenly and I don't know where to search the error.

I work with capture 21 and Ventura 13.3.1

0

Comments

5 comments

Date Votes
  • Ian Wilson
    Moderator
    Top Commenter

    Even Capture One 23 doesn't yet officially support Ventura 13.3. So it is quite likely that your problems may be the result of trying to run Capture One 21 on an operating system it doesn't support. 

    Having said that, have you tried turning off hardware acceleration (if it's turned on)?

    Ian

    0
  • arie jonkman

    thanks Ian, but i work several months with ventura

    I tried in my network at the other computer and the same result. Some pictures are doing well and then suddenly its wrong. On the other computer i work with high sierra 10.13.6

     

    0
  • Ian Wilson
    Moderator
    Top Commenter

    Session or catalog? Have you tried what I suggested about hardware acceleration? Have you tried verifying the catalog or session? Possible the catalog or session is corrupted? What happens if you create a new catalog or session - is that OK?

    Also, where are the image files stored - internal drive or external?

    And Ventura has had some updates - I'm still on Ventura 13.2.1 and I won't update it until Capture One says it supports a later version. 

    Ian

    0
  • arie jonkman

    i made a session and its an extern raid system 48 TB raid 5. i will try what you suggest but i had to leave now. I am late this evening back. Thank you Ian and i keep in touch.

    best regards arie jonkman

    0
  • arie jonkman

    Hi Ian , here we are again. I solved the problem but its very strange. All my pictures are corrupted??  its possible to develope in PS2023 but not in Phase one 21. I removed al the pictures ( 2400 !!) was several days on tour for a customer and put them again in my folder. And surprise Phaseone develope the pictures like before. Now I hope its ok and put al the (clean) pictures on externe harddisks to be sure thats ok.

    thanks for your fast response and have a nice weekend.

    Best

    Regards

    arie jonkman

    0

Post is closed for comments.