Very frequent crashes after update to 16.2.0 (pro)

Krzysztof Nazar

• May 20, 2023 19:08

I updated Capture One on Thursday (three days ago). It worked fine until then. Since the update it crashed more than a dozen times during just BROWSING the images. It also crashes on startup and when switching between sessions. I can't work like that and I created three sessions that wouldn't open if I rolled back to the previous version. I'm very disappointed since C1 is considered a tool for professionals. Do you even test the new version before sending it to production? This is completely unacceptable. I submitted crash reports every time. 

Another issue (present in the previous versions as well) is that pictures get spoiled after copying the lens correction. What I do usually is I tweak the lens correction (per lens - I work with original Fujifilm lenses) by switching to "Manufacturer profile" and adjusting distortion and light falloff correction. I copy the settings to all pictures taken with the same lens. Everything looks OK until I close and reopen the session. When opened again all pictures are very overexposed (like the light falloff correction was multiplied by 10) and I need to tweak it for every picture separately. I think this is also unacceptable for a program of this grade. I hope for the quick fixes.

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  FirstName LastName

  • May 22, 2023 17:39

  Have the exact same problem, I updated Capture One about a week ago. It worked fine until then. Since the update it crashed more than a dozen times during just BROWSING the images, + editing + exporting - no matter what I do it crashes again and again several times duing one workflow. I can't work like that, I have customer projects I need to finish! 

   

  Hope this problem will be seen and solved soon.

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  Krzysztof Nazar

  • May 25, 2023 10:59

  Update:
  Since there was no response from the support and I wasn't able to export pictures as well (ResError?), I fixed all issues by reverting to v. 16.1.3 (available under "Previous versions" at the bottom of this page https://www.captureone.com/en/account/download).
  
  In order not to lose the C1 settings I first copied some folders from User/AppData/Local/CaptureOne (on Windows - the folder is hidden by default). The folders are CustomCommands, Presets60, Recipes120, Recipes143, SearchPresets, StyleBrushes, Styles, Styles50, Templates and Workspaces130. Then I unistalled CaptureOne and installed the older version. After that I put the mentioned folders back into the original location and overwrote any existing files.
  
  I work only using sessions, so this is how I retrieved the editing I made with 16.2.0. First I renamed the folders that contained the "updated" sessions by adding a suffix like "_bad". Then I created new sessions with the same template (You may need to repair the session template that was affected by using in 16.2.0 by choosing one of the backup files) as the originals and with the original names (without the suffix). After that I put the contents of "_bad" folders into the new ones, except for the session files (.cosessiondb). This way after opening the newly created sessions I had all the masks, settings, ratings etc.
  
  All problems disappeared. Hope that helps anyone struggling with the new "update".
  
  

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