Capture One Won't Open

Cedric Williams

• June 12, 2023 16:42

Hi, 

I keep trying to open my Capture One software on my MacBook Air.  keep getting a message about it closing unexpectedly with the software actually opening. Already ran diagnostics, did updates, restarted laptop. Any recommendations?

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  Jack W

  Admin

  • June 13, 2023 07:15

  Immediately after you've opened Capture One, try holding down the "Option" key. You should be presented with a list of known sessions and catalogs - select "New Session" and see if Capture One opens. 

  You could also be running an unsupported version. Check the release notes for the version you're using here: https://support.captureone.com/hc/en-us/categories/360000430178-Release-Notes

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  Fotógrafo publicidad, moda y retrato en Ciudad de México. Georgie Uris

  • December 03, 2023 18:17

  with similar problem with other programs the solution can be delete the "log file"  from a previous session that migh be corrupted and causing the problem.

  good luck

  Georgie

  Fotógrafo publicidad, moda y retrato en Ciudad de México. Georgie Uris

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  Marcin Mrzygłocki

  • December 04, 2023 00:26
  • Edited

  

  I would even scroll down to OS support on https://support.captureone.com/hc/en-us/articles/360002466277-Capture-One-system-requirements-and-OS-support , because opening post mentions neither version.

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