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Furious

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12 comments

  • Filthy Lucre

    https://www.captureone.com/en/account/download#previous

    See if the above link helps.

    0
  • gb

    Have to agree with Bratby.

    You should of course get an immediate pre-download on-screen warning about the upgrade not being compatible with your current license.

    1
  • J. Maas

    And carefull test the liability program. It does not automaticly calculate the real used years of subscription!

    Shame for C1

    1
  • Mark Osborne

    We will see what happens after my perpetual 10 month license is over then check the price to upgrade to the newest version but still get no updates, just fixes? I see the perpetual going away or make it so expensive that they want you to go subscription which I will never do. I don't rent software.

    1
  • John Friend
    Top Commenter

    Yeah, this is really, really, really obnoxious by C1.  They prompt you to download an upgrade that you don't own a license for.  There is ABSOLUTELY nothing in this behavior that is user-friendly and it invites disaster and angry customers and support calls to attempt to fix.  Bad, bad, bad.

    Perfectly fine to prompt you for an upgrade that you HAVE a license for.  Not OK to prompt you to download and install an upgrade that you don't have a license for.

    1
  • Mark Osborne

    The issue now is when will the perpetual licenses be terminated. They look at Adobe making billions of $$$ from people who rent their software and they want a piece of this pie by the C1 overlords. IMO the reason that perpetual licenses still exist is to calm customers nerves until they feel they can pull the plug on the perps with the least amount of collateral damage to their bottom line. Since the change I have always said that perp folks have now become second class customers. C1 prices on subscriptions are way over the top compared to LR.

    The perpetual is now over $400 CDN, what does that tell you? There is nothing as a user we can do to make any changes and C1 IMO will continue to go all in on subscriptions. I will continue to finish up my processing on my images.  By that time I will have to make a decision on whether I stay depending if the perpetual upgrade is still around and reasonably priced if not then I will either stay with C1 23 long term or move on. I am already in several trials with other software in between jobs to get a full understanding of what is in the marketplace. I have always upgraded my perpetual license since starting with C1 5 years ago.

    I hear your frustration with C1 but in the end you need to determine if C1 is the best fit for your workflow. Good Luck

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  • John Friend
    Top Commenter

    The perpetual is now over $400 CDN

    You don't need to pay nearly that much.  It is regularly on sale for $179 USD (about $237 Canadian) at B&H and is on sale for that price right now.  I've been seeing this sale price regularly (for multiple weeks a quarter) all year so this isn't a one-time thing.

    Ironically, if Capture One offered a reasonable upgrade offer to perpetual license users and offered valuable features in each upgrade, I'd probably upgrade every year and pay them at least as much as Adobe makes with their subscription.  But, with the ridiculous pricing, I feel like I have to very carefully only buy a new perpetual license when I really need it (so I skip upgrade years) and they end up getting less from me.  IMO, they are shooting themselves in the foot with this pricing - attempting to charge more than LR, yet offering not nearly as much in the total value package.  Heck, the list is very long about what you get with LR now that C1 doesn't such as all of Photoshop and AI masking.

    1
  • BeO
    Top Commenter

    The issue now is when will the perpetual licenses be terminated. They look at Adobe making billions of $$$ from people who rent their software and they want a piece of this pie by the C1 overlords.

    Yes, but Adobe was (at least considered) the market leader in that space, and still is, and still is cheaper than the C1 subscription. I have some doubts that C1 can copy this model with equal success.

    Ironically, if Capture One offered a reasonable upgrade offer to perpetual license users and offered valuable features in each upgrade, I'd probably upgrade every year and pay them at least as much as Adobe makes with their subscription.  But, with the ridiculous pricing, I feel like I have to very carefully only buy a new perpetual license when I really need it (so I skip upgrade years) and they end up getting less from me.

    Same for me, and likely many many others. In the end, C1 will find that revenue from perpetual licences have declined so much in absolute terms, and even more so in relative terms when compared to subscriptions, that they don't lose too much if they cease selling new perpetual licences. They will speculate that enough users will switch to a sub (I cannot see this happen for me though). I bet we will see this before two years have passed, and then it's time for me to go a different route...

     

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  • John Friend
    Top Commenter

    Well, not only are they losing perpetual license revenue from me because of their lousy pricing and customer-unfriendly bug fix upgrade policies, but if they stop offering the perpetual license, they will lose ALL their license revenue from me because at that point, Lightroom will be both a less expensive subscription and a better product with a lot more features (Photoshop + AI masks, to name just a few).  It's really hard for the #2/#3 product in the market to have less features AND cost more.  That's rarely a winning strategy unless you have some sort of unique formula that customers are willing to pay more for.  I'm not seeing that unique formula and I am seeing the growing list of missing features that are relevant to my workflow.

    FYI, I don't actually see them removing the perpetual license because they've now promised their subscription customers that after 5 years of subscribing, you are entitled to a perpetual license for free if you decide to stop subscribing (thus preserving your ability to edit your existing library even after cancelling your subscription).  To promise that to customers, have customers work towards earning it and then take it away would be downright fraudulent.  They could, of course, continue to raise the price on it so that the ONLY people that ever got a new perpetual license were 5 year subscribers that stop subscribing.  Who knows.

    2
  • Mark Osborne

    I do see them removing the perp before the end of 2023. Also I did not know they would give you a free perp once you had 5 years of sub? That is assuming of course C1 is still around and they haven't made more licensing changes? To me that offer is useless. In any case right now their website says $411 CDN for a license and like you said BH has it on for $237 CDN. Who the hell would pay $411?  Their pricing is all over the place. C1 will lose to LR for sure now no question in my mind. The intent with the $411 CDN price tag is to try and scare you to go sub. Never in my world.

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  • John Friend
    Top Commenter

    I don't know what they're doing with their website pricing compared to online resellers.  I guess they're hoping to get unaware people to buy it directly from them at the higher price.   Or perhaps they're doing it that way to create a sense of a "deal" form the online resellers.

    But, even the online reseller price goes up and down regularly.  The current "discounted" B&H price claims to be only until the morning of July 5th, so perhaps it goes back up tomorrow.

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  • FirstName LastName

    I hope your issue gets resolved swiftly and that you can resume using Capture One without further inconvenience.

    -1

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